Co-producing public value through IoT and social media

• The past decades a number of new perspectives on public administration have emerged, for instance New Public Service, New Public Governance and Digital Era Governance. Several of these perspectives seem to have the concept of co-production in common, implying that the public sector engages citizens to take part in the design and execution of services. A rather new way to achieve co-production in the public sector has been to utilize crowdsourcing or social media monitoring. However, the way these 'methods' has been implemented in public sector is often associated with difficulties, and to overcome some of them we propose an Internet of Things (IoT) approach that hopefully will create improved conditions for data-driven business development, and innovative citizen sourcing. At present, the approach is tested in a local government in northern Sweden in which we have set up a Low Power Wide Area Network (LoRa) designed for wireless battery-operated sensors. Although the test is still in an initial stage, results so far are promising and combining IoT and social media may be one way of creating co-production of public sector services.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Nyckelord

Co-production

crowdsourcing

citizen sourcing

social media monitoring

Internet of Things

business development

data- och systemvetenskap

computer and systems sciences

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)