Exploring patient satisfaction with hospital foodservice: a Swedish study using the Acute Care Hospital Foodservice Patient Satisfaction Questionnaire

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Exploring patient satisfaction with hospital foodservice : a Swedish study using the Acute Care Hospital Foodservice Patient Satisfaction Questionnaire

Rapo, Sofia, 1990- (author): Umeå universitet,Institutionen för kost- och måltidsvetenskap,Umeå centrum för genusstudier (UCGS)

Mattsson Sydner, Ylva, 1958- (author): Uppsala universitet,Institutionen för kostvetenskap

Kautto, Ethel, 1966- (author): Umeå universitet,Institutionen för kost- och måltidsvetenskap

Hörnell, Agneta, Professor, 1964- (author): Umeå universitet,Institutionen för kost- och måltidsvetenskap

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2021-03-10
2021
English.
In: Nutrition & Dietetics. - : Blackwell Publishing. - 1446-6368 .- 1747-0080. ; 78:5, s. 487-495

Related links:: https://doi.org/10.1...; show more...; https://umu.diva-por... (primary) (Raw object); https://onlinelibrar...; https://uu.diva-port... (primary) (Raw object); https://urn.kb.se/re...; https://doi.org/10.1...; https://urn.kb.se/re...; show less...

Journal article (peer-reviewed)

Abstract Subject headings

Aim: The aim of this study was to explore patient satisfaction with hospital foodservice in the Swedish setting, using a validated instrument, adding this context to the existing body of research.Methods: The study was carried out at three hospitals employing cyclic menus and conventional cook-serve foodservice systems with centralised tray assemblies and hot-trolley distributions to the wards for service. Patient satisfaction was explored using a translated version of the validated Acute Care Hospital Foodservice Patient Satisfaction Questionnaire. Groups were compared with Mann-Whitney U-test and Kruskal Wallis test with a set significance level of P < .05.Results: Questionnaires from 439 patients were included in the analysis. The majority (80%) reported an overall satisfaction of "good" or "very good." Questions related to Staff and Service received mostly the highest possible ratings, while questions related to Food Quality and Meal Size had slightly lower ratings and higher variation. Comparisons between groups showed that differences were small even when statistically significant. Low appetite and a long hospital stay had an adverse effect on overall satisfaction and food quality-related questions. Men and younger patients reported more often being hungry after and between meals.Conclusions: Hospital foodservice faces the challenge of catering to multiple patient needs. Monitoring patient satisfaction is crucial to ensure that foodservice operations remain evidence based. The Acute Care Hospital Foodservice Patient Satisfaction Questionnaire provided a general overview that indicated foodservice areas with potential for improvement, although patient satisfaction overall was high. However, patient satisfaction is a complex measure and reflexivity is required when interpreting empirical results.

Subject headings

MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Näringslära (hsv//swe)
MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Nutrition and Dietetics (hsv//eng)
SAMHÄLLSVETENSKAP -- Annan samhällsvetenskap -- Tvärvetenskapliga studier inom samhällsvetenskap (hsv//swe)
SOCIAL SCIENCES -- Other Social Sciences -- Social Sciences Interdisciplinary (hsv//eng)

Keyword

evidence-based practice
food services
patient satisfaction
quality management
Kostvetenskap

Publication and Content Type

ref (subject category)
art (subject category)

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By the author/editor: Rapo, Sofia, 199 ...; Mattsson Sydner, ...; Kautto, Ethel, 1 ...; Hörnell, Agneta, ...

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MEDICAL AND HEALTH SCIENCES: MEDICAL AND HEAL ...; and Health Sciences; and Nutrition and Di ...

SOCIAL SCIENCES: SOCIAL SCIENCES; and Other Social Sci ...; and Social Sciences ...

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By the university: Umeå University; Uppsala University

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