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- Lobo, InêsINESC-ID and Instituto Superior Técnico, University of Lisbon, Lisbon, Portugal (author)
Socially Aware Interactions : From Dialogue Trees to Natural Language Dialogue Systems
- Article/chapterEnglish2022
Publisher, publication year, extent ...
- 2022-01-27
- Cham :Springer Science+Business Media B.V.2022
- printrdacarrier
Numbers
- LIBRIS-ID:oai:DiVA.org:umu-192735
- https://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-192735URI
- https://doi.org/10.1007/978-3-030-94890-0_8DOI
Supplementary language notes
- Language:English
- Summary in:English
Part of subdatabase
- SwePubSwePub
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Notes
- In this paper, we present a prototype of a human-agent dialogue system, in which the scenarios are easy-to-author, as in tree-based dialogue tools. These, however, only allow for scripted and restricted dialogues. For this reason, we focused on developing a flexible and robust deliberation mechanism as well, based on the Cognitive Social Frames model and the theory of social practices, so that the conversational agent could provide acceptable responses according to different social contexts. Having access to sequences of frames containing small dialogue trees, the agent activates the most salient frame to reply appropriately to the user’s input. As a proof of concept, we designed a medical diagnosis scenario between a doctor and a patient in which the agent could play both roles given different settings of the scenario. In this prototype, the user had to choose from a limited set of alternatives, based on the current context, in order to respond to the agent; however, in the future, we intend to allow users to write freely, expecting to be able to map their utterances to the appropriate context.
Subject headings and genre
- NATURVETENSKAP Data- och informationsvetenskap Datavetenskap hsv//swe
- NATURAL SCIENCES Computer and Information Sciences Computer Sciences hsv//eng
- Context-aware dialogue
- Conversational agent
- Dialogue authoring
- Dialogue training
- Medical diagnosis
- Social context
Added entries (persons, corporate bodies, meetings, titles ...)
- Rato, DiogoINESC-ID and Instituto Superior Técnico, University of Lisbon, Lisbon, Portugal (author)
- Prada, RuiINESC-ID and Instituto Superior Técnico, University of Lisbon, Lisbon, Portugal (author)
- Dignum, FrankUmeå universitet,Institutionen för datavetenskap(Swepub:umu)frdi0015 (author)
- INESC-ID and Instituto Superior Técnico, University of Lisbon, Lisbon, PortugalInstitutionen för datavetenskap (creator_code:org_t)
Related titles
- In:Chatbot Research and DesignCham : Springer Science+Business Media B.V., s. 124-1409783030948894
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