Att ta kontroll över resandet : Travel management och tjänsteresor med tåg

• Over the past few decades, business travel has increased substantially, with both individual and organizational consequences. Many larger companies and public authorities therefore attempt to implement policies, regulations and standardized routines for their travel. The concept of travel management describes such activities pursued on a professional basis, by employed travel managers. The purpose of this report is to investigate travel management in Sweden and, in particular, to examine business travel by train in relation to professional travel management. The report mainly draws on interviews with travel managers, but empirical data also include interviews with sales personnel at travel agencies and at SJ (the state-owned Swedish railway company), interviews with frequent business travellers, and travel policy documents. To begin with, six important tasks for a travel manager are identified: 1) developing and implementing a travel policy, 2) cooperating with a travel agency, 3) making agreements with suppliers, 4) creating standardized payment routines, 5) collecting and analyzing travel statistics, and 6) communicating and gaining support within the organization. These different tasks are then described and analyzed in some detail, and specific attention is given to how the railway as a transport system works in relation to the practice of travel management. Moreover, two separate chapters in the report examine business travel by train from the travellers’ perspective and how environmental considerations in travel management may promote travel by train.

Ämnesord

SAMHÄLLSVETENSKAP  -- Annan samhällsvetenskap -- Övrig annan samhällsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Other Social Sciences -- Other Social Sciences not elsewhere specified (hsv//eng)

Nyckelord

SOCIAL SCIENCES

SAMHÄLLSVETENSKAP

Publikations- och innehållstyp

vet (ämneskategori)

rap (ämneskategori)