Teamwork – a way to improve patient perceptions of the quality of care in an emergency department: an intervention study with follow-up

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Muntlin, Åsa,Docent,1971-Uppsala universitet,Hälso- och sjukvårdsforskning,School of Nursing, University of Adelaide, Adelaide, Australia (författare)

Teamwork – a way to improve patient perceptions of the quality of care in an emergency department : an intervention study with follow-up

Artikel/kapitelEngelska2016

Förlag, utgivningsår, omfång ...

2016-09-29
University of Buckingham Press,2016
printrdacarrier

Nummerbeteckningar

LIBRIS-ID:oai:DiVA.org:uu-270062
https://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-270062URI
https://doi.org/10.5750/ejpch.v4i3.1136DOI
https://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-45811URI

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Språk:engelska
Sammanfattning på:engelska

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SwePubSwePub

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Ämneskategori:ref swepub-contenttype
Ämneskategori:art swepub-publicationtype

Anmärkningar

Rationale, aims and objectives: Targeted interventions are suggested for improving patient perceptions of the emergency care they have received. However, organizational changes are another way of addressing these issues. Structured evaluation of such changes is warranted. The overall aim was to investigate how organizational changes aimed to support multi-professional teamwork in the emergency department (ED) could affect patients’ perceptions of the quality of care.Method: The introduction of multi-professional teamwork in an emergency department at a Swedish university hospital was evaluated using an intervention study design. Weeks with standard procedure were interchanged with and compared to, intervention weeks over a 4-week period and follow-up after 1.5 years. In total, 203 patients completed the questionnaire “Quality from the Patient’s Perspective (QPP)”. Results: Of 4 dimensions, 3 (medical-technical, identity-oriented approach and socio-cultural atmosphere) showed increasing improvements from the control phase to follow-up. Seven of 22 items concerning quality of care in the emergency department improved significantly from baseline to intervention and to follow-up. The number of areas in need of improvement was dramatically reduced in the intervention phase compared to the control phase and overall the results were sustained 1.5 years later. Significant differences between the study phases in patient perceptions of waiting time were also noted.Conclusion: Multi-professional teamwork has previously been related to improved patient safety and lead time efficiency. Findings show that it may also be related to improvements in patients’ perceptions of quality of care in the emergency department. Emphasizing this relationship may enhance the patient-centered care approach of emergency departments.

Ämnesord och genrebeteckningar

MEDICIN OCH HÄLSOVETENSKAP Hälsovetenskap Omvårdnad hsv//swe
MEDICAL AND HEALTH SCIENCES Health Sciences Nursing hsv//eng
SAMHÄLLSVETENSKAP Annan samhällsvetenskap Arbetslivsstudier hsv//swe
SOCIAL SCIENCES Other Social Sciences Work Sciences hsv//eng
Hälso- och sjukvårdsforskning
Health Care Research

Biuppslag (personer, institutioner, konferenser, titlar ...)

Farrokhnia, NasimKarolinska institutet;Södersjukhuset (författare)
von Thiele Schwarz, Ulrica,1975-Karolinska institutet,LIME/MME,HAL(Swepub:mdh)uvz01 (författare)
Uppsala universitetHälso- och sjukvårdsforskning (creator_code:org_t)

Sammanhörande titlar

Ingår i:European Journal for Person Centered Healthcare: University of Buckingham Press4:3, s. 509-5192052-56482052-5656

Internetlänk

Om ämnet

MEDICIN OCH HÄLSOVETENSKAP: MEDICIN OCH HÄLS ...; och Hälsovetenskap; och Omvårdnad

SAMHÄLLSVETENSKAP: SAMHÄLLSVETENSKA ...; och Annan samhällsve ...; och Arbetslivsstudie ...

Artiklar i publikationen: European Journal ...

Av lärosätet: Uppsala universitet; Mälardalens universitet

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