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A Qualitative Study...
A Qualitative Study with Informal Caregivers and Healthcare Professionals for Individuals with Head and Neck Cancer on the Usage of AI Chatbots
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- Ahmad, Awais (författare)
- Uppsala universitet,Bildanalys och människa-datorinteraktion,Avdelningen Vi3
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- Premanandan, Shweta (författare)
- Uppsala universitet,Institutionen för informatik och media
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- Cajander, Åsa, Professor, 1971- (författare)
- Uppsala universitet,Bildanalys och människa-datorinteraktion,Avdelningen Vi3
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- Langegård, Ulrica (författare)
- Department of Oncology, Sahlgrenska University Hospital, Gothenburg, Sweden
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- Uereten, Ece (författare)
- Department of Systems Design Engineering, University of Waterloo, Canada
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- Tiblom Ehrsson, Ylva (författare)
- Uppsala universitet,Öron-, näs- och halssjukdomar
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(creator_code:org_t)
- IOS Press, 2024
- 2024
- Engelska.
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Ingår i: Digital Health and Informatics Innovations for Sustainable Health Care Systems. - : IOS Press. - 9781643685335 ; , s. 751-755
- Relaterad länk:
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https://doi.org/10.3...
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https://uu.diva-port... (primary) (Raw object)
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https://urn.kb.se/re...
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https://doi.org/10.3...
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Abstract
Ämnesord
Stäng
- Informal caregivers (ICs), including the patient's spouse, close relatives, or friends, play an important role in caregiving individuals with head and neck cancer (HNC). AI-based chatbots might offer information and assistance related to caregiving. This study presents the viewpoints of ICs and healthcare professionals (HCPs) on using AI-based chatbots in caring for individuals with HNC. A total of six focus groups were conducted with 15 ICs and 13 HCPs from three Swedish university hospitals. The study uncovers a widespread hesitancy toward the intention to use AI-based chatbots among ICs and HCPs. Factors contributing to this reluctance include their distrust in chatbot-provided information, negative past experiences of using chatbots, and lack of human connection in chatbot interactions. Embracing a holistic approach is crucial when designing chatbots, ensuring active user engagement and incorporating their perspectives into the design process.
Ämnesord
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Annan hälsovetenskap (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Other Health Sciences (hsv//eng)
- NATURVETENSKAP -- Data- och informationsvetenskap -- Datavetenskap (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Computer Sciences (hsv//eng)
Nyckelord
- AI
- Chatbots
- eHealth
- Caregiving
- Cancer
- User participation
- HCI
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
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