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Lay Perspectives on...
Lay Perspectives on Empathy in Patient-Physician Communication : An Online Experimental Study
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- Gerger, Heike (författare)
- Maastricht Univ, Care & Publ Hlth Res Inst, Dept Family Med, Maastricht, Netherlands.;Erasmus Univ, Dept Gen Practice, Med Ctr, Rotterdam, Netherlands.;Univ Basel, Dept Clin Psychol & Psychotherapy, Basel, Switzerland.;Maastricht Univ, Care & Publ Hlth Res Inst, Dept Family Med, P Debyepl 1, NL-6229 HA Maastricht, Netherlands.
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- Munder, Thomas (författare)
- Univ Zurich, Dept Psychol, Zurich, Switzerland.;Univ Kassel, Dept Psychol, Kassel, Germany.
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- Kreuzer, Nicole (författare)
- Univ Basel, Dept Clin Psychol & Psychotherapy, Basel, Switzerland.
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- Locher, Cosima (författare)
- Univ Hosp Zurich, Dept Consultat Liaison Psychiat & Psychosomat Med, Zurich, Switzerland.
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- Blease, Charlotte (författare)
- Uppsala universitet,E-hälsa och hälsodata,Harvard Med Sch, Beth Israel Deaconess Med Ctr, Dept Gen Med, Boston, MA USA.
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Maastricht Univ, Care & Publ Hlth Res Inst, Dept Family Med, Maastricht, Netherlands;Erasmus Univ, Dept Gen Practice, Med Ctr, Rotterdam, Netherlands.;Univ Basel, Dept Clin Psychol & Psychotherapy, Basel, Switzerland.;Maastricht Univ, Care & Publ Hlth Res Inst, Dept Family Med, P Debyepl 1, NL-6229 HA Maastricht, Netherlands. Univ Zurich, Dept Psychol, Zurich, Switzerland.;Univ Kassel, Dept Psychol, Kassel, Germany. (creator_code:org_t)
- Routledge, 2024
- 2024
- Engelska.
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Ingår i: Health Communication. - : Routledge. - 1041-0236 .- 1532-7027. ; 39:6, s. 1246-1255
- Relaterad länk:
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https://doi.org/10.1...
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https://uu.diva-port... (primary) (Raw object)
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- Research indicates that patients consider empathy as a key factor contributing to the quality-of-care. However, ambiguities in the definition of this multidimensional construct complicate definite conclusions to-date. Addressing the challenges in the literature, and using a hypothetical physician-patient interaction which explored patient-perceived differences between expressions of affective empathy, cognitive empathy, compassion and no empathy, this study aimed to test whether lay participants' evaluations of the quality-of-care depend on the type of empathic physician behavior, and on the physician's gender. We conducted a randomized web-based experiment using a 4 (type of empathy) by 2 (physician gender) between-subjects design. Empathy was subdivided into three concepts: first, affective empathy (i.e. feeling with someone); second, cognitive empathy (i.e. understanding); and third, compassion (i.e. feeling for someone and offering support). Perceived quality-of-care was the primary outcome. Compared with non-empathic interactions, quality-of-care was rated higher when physicians reacted cognitively empathic or compassionate (d = 0.71; 0.43 to 1.00 and d = 0.68; 0.38 to 0.98). No significant difference was found between affective empathy and no empathy (d = 0.13; -0.14 to 0.42). The physician's gender was not related with quality-of-care. Aspects of participants' personality but not their age, gender or the number of physician visits were associated with quality-of-care. No interactions were observed. In showing that patients rated quality-of-care higher when physician reactions were described as cognitively empathic and compassionate, as compared with affectively empathic or non-empathic, our findings refine views about the kinds of empathy that are important in patient care with implications for clinical practice, education and communication trainings.
Ämnesord
- SAMHÄLLSVETENSKAP -- Psykologi -- Psykologi (hsv//swe)
- SOCIAL SCIENCES -- Psychology -- Psychology (hsv//eng)
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