The links between agile practices, interpersonal conflict, and perceived productivity

• Agile processes explicitly focus more on team-work than more traditional management techniques when building software. With high velocity and responsiveness on team-level come the risk of interpersonal conflict in the agile organizations. Through a survey with 68 software developers from three large Swedish companies, I found that the presence of interpersonal conflict was negatively connected to the agile practices Iterative Development and Customer Access. The agile practices Iteration Planning and Iterative Development were positively linked to the measurement of the developers' perceived team productivity. However, Continuous Integration & Testing was negatively connected to productivity. These results show which agile practices are directly linked to team productivity, but also, and more importantly, indicate which of the agile practices that might be more prone to not work as intended, when the team struggles with interpersonal conflict. Therefore, I argue that members of agile teams need training in conflict resolution techniques in order to lower the risk of interpersonal conflict negatively affecting team productivity.

Ämnesord

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)

SAMHÄLLSVETENSKAP  -- Annan samhällsvetenskap -- Tvärvetenskapliga studier inom samhällsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Other Social Sciences -- Social Sciences Interdisciplinary (hsv//eng)

NATURVETENSKAP  -- Data- och informationsvetenskap -- Programvaruteknik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Software Engineering (hsv//eng)

SAMHÄLLSVETENSKAP  -- Psykologi -- Tillämpad psykologi (hsv//swe)

SOCIAL SCIENCES  -- Psychology -- Applied Psychology (hsv//eng)

Nyckelord

Empirical study

Conflict

Agile practices

Productivity

Agile practices

Conflict

Empirical study

Productivity

Publikations- och innehållstyp

kon (ämneskategori)

ref (ämneskategori)