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System, society and...
System, society and dominance effects in the adoption of tele-health: A tri-country comparison
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Russell, Bob (författare)
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Smith, Chris (författare)
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Valsecchi, Raffaella (författare)
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- Andersson Bäck, Monica, 1969 (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work
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(creator_code:org_t)
- 2017
- 2017
- Engelska.
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Ingår i: Economic and Industrial Democracy. - 0143-831X .- 1461-7099. ; 38:3, s. 425-447
- Relaterad länk:
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https://gup.ub.gu.se...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.
Ämnesord
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Health Care Service and Management, Health Policy and Services and Health Economy (hsv//eng)
- SAMHÄLLSVETENSKAP -- Annan samhällsvetenskap -- Arbetslivsstudier (hsv//swe)
- SOCIAL SCIENCES -- Other Social Sciences -- Work Sciences (hsv//eng)
- SAMHÄLLSVETENSKAP -- Sociologi -- Socialt arbete (hsv//swe)
- SOCIAL SCIENCES -- Sociology -- Social Work (hsv//eng)
- SAMHÄLLSVETENSKAP -- Sociologi -- Sociologi (hsv//swe)
- SOCIAL SCIENCES -- Sociology -- Sociology (hsv//eng)
Nyckelord
- e-health
- professional call centres
- system
- society and dominance (SSD) analysis
- tele-nursing
- labour process
- new public management (NPM)
- Sweden
- United Kingdom
- Australia
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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