Improving communication among healthcare workers: a controlled study

• Purpose - This paper aims to test the effects on aspects of workplace communication relevant to teamwork, and social support, in hospital units, of a dialog training (DT) intervention based on knowledge of key quality aspects related to interpersonal work-related communication among healthcare workers. Design/methodology/approach - A cluster randomized controlled study conducted among approximately 300 Swedish healthcare workers employed at ten hospital units. Workplace communication was measured in the form of participative safety, trust/openness, and social support. Effects were tested at three-month and six-month follow-ups. Repeated measurements were made. Findings - The results indicated that DT had a positive influence on participative safety and social support from managers. A positive tendency was observed for trust/openness. Originality/value - Developing and practicing good staff communication in hospital units is an important area for interventions designed to improve job performance and health.

Ämnesord

MEDICIN OCH HÄLSOVETENSKAP  -- Hälsovetenskap (hsv//swe)

MEDICAL AND HEALTH SCIENCES  -- Health Sciences (hsv//eng)

Nyckelord

Healthcare

Communication

Team learning

team climate inventory

group innovation

interventions

questionnaire

validation

workplace

patient

stress

Education & Educational Research

Publikations- och innehållstyp

ref (ämneskategori)

art (ämneskategori)