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How do street-level...
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Berlin, Johan,1975Högskolan Väst,Avdelningen för socialt arbete och socialpedagogik
(author)
How do street-level bureaucrats manage high workloads? Collegial mechanisms at the organisational level—experiences from public healthcare organisations
- Article/chapterEnglish2022
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LIBRIS-ID:oai:gup.ub.gu.se/307265
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https://gup.ub.gu.se/publication/307265URI
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https://doi.org/10.1111/emre.12480DOI
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https://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-17437URI
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Subject category:ref swepub-contenttype
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Subject category:art swepub-publicationtype
Notes
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The aim of this study is to understand and explain how street-level bureaucrats manage high workloads in public healthcare organisations. Data was collected through observations, interviews and documents. The results show that high workloads are reduced through use of collegial mechanisms at the organisation level. The study shows that workloads are reduced in a two-step process, the first is a negotiation between professionals and the second in the meeting with patients. The two-step process explains the limitation problems in more detail and makes an important contribution by explaining how high workloads are reduced in public health services.
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Szücs, Stefan,1964Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work,Department of Social Work, University of Gothenburg, Gothenburg (SWE)(Swepub:gu)xszust
(author)
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Höjer, Staffan,1953Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work,Department of Social Work, University of Gothenburg, Gothenburg (SWE)(Swepub:gu)xhojst
(author)
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Liljegren, Andreas,1970Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work,Department of Social Work, University of Gothenburg, Gothenburg (SWE)(Swepub:gu)xlandn
(author)
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Högskolan VästAvdelningen för socialt arbete och socialpedagogik
(creator_code:org_t)
Related titles
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In:European Management Review: Wiley19:2, s. 299-3121740-47541740-4762
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