How do street-level bureaucrats manage high workloads? Collegial mechanisms at the organisational level—experiences from public healthcare organisations

Berlin, Johan,1975Högskolan Väst,Avdelningen för socialt arbete och socialpedagogik (author)

The aim of this study is to understand and explain how street-level bureaucrats manage high workloads in public healthcare organisations. Data was collected through observations, interviews and documents. The results show that high workloads are reduced through use of collegial mechanisms at the organisation level. The study shows that workloads are reduced in a two-step process, the first is a negotiation between professionals and the second in the meeting with patients. The two-step process explains the limitation problems in more detail and makes an important contribution by explaining how high workloads are reduced in public health services.

SAMHÄLLSVETENSKAP Ekonomi och näringsliv Företagsekonomi hsv//swe
SOCIAL SCIENCES Economics and Business Business Administration hsv//eng
SAMHÄLLSVETENSKAP Sociologi Socialt arbete hsv//swe
SOCIAL SCIENCES Sociology Social Work hsv//eng
collegial mechanisms
public healthcare
public management
street-level bureaucrats
workload
collegial mechanisms; public healthcare; public management; street-level bureaucrats; workload
Work Integrated Learning

Szücs, Stefan,1964Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work,Department of Social Work, University of Gothenburg, Gothenburg (SWE)(Swepub:gu)xszust (author)
Höjer, Staffan,1953Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work,Department of Social Work, University of Gothenburg, Gothenburg (SWE)(Swepub:gu)xhojst (author)
Liljegren, Andreas,1970Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work,Department of Social Work, University of Gothenburg, Gothenburg (SWE)(Swepub:gu)xlandn (author)
Högskolan VästAvdelningen för socialt arbete och socialpedagogik (creator_code:org_t)

By the author/editor: Berlin, Johan, 1 ...; Szücs, Stefan, 1 ...; Höjer, Staffan, ...; Liljegren, Andre ...

About the subject

SOCIAL SCIENCES: SOCIAL SCIENCES; and Economics and Bu ...; and Business Adminis ...

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