Who are Metrics Team’s Stakeholders, What Do They Expect, and How to Communicate with Them? Conducting Stakeholder Mapping with Focus on Communication in Agile Software Development Organization

Berbyuk Lindström, Nataliya,1978Gothenburg University,Göteborgs universitet,Software Center,Institutionen för tillämpad informationsteknologi (GU),Department of Applied Information Technology (GU) (author)

As an increasing number of organizations create metrics teams, conducting stakeholder mapping is pivotal for identifying and analyzing metrics stakeholders’ expectations for reducing the risks of miscommunication and project failure. Further, though team-stakeholder communication is essential for successful collaboration, few studies focus on it in software measurement context. This case study seeks to identify and analyze metrics team’s stakeholders, with a special focus on communication challenges in team-stakeholder contacts. Inspired by Bryson's Basic Stakeholder Analysis Techniques and Mitchell, Agle, and Wood's theoretical model for stakeholder identification, a stakeholder mapping exercise was conducted using interactive workshops and follow-up interviews with 16 metrics team members and their stakeholders. The results illustrate the complexity of identifying stakeholders in agile organizations, the importance of developing a metrics culture, and enhancing transparency in team-stakeholder communication. The study aims to contribute to the development of stakeholder theory and offers insights into communication in software engineering context.

Staron, Miroslaw,1977Gothenburg University,Göteborgs universitet,Institutionen för data- och informationsteknik (GU),Institutionen för data- och informationsteknik, datorteknik (GU),Software Center,Institutionen för data- och informationsteknik, Software Engineering (GU),Institutionen för tillämpad informationsteknologi (GU),Department of Computer Science and Engineering (GU),Department of Computer Science and Engineering, Computer Engineering (GU),Institutionen för data- och informationsteknik, Software Engineering (GU),Department of Applied Information Technology (GU)(Swepub:gu)xstmir (author)
Koutsikouri, Dina,1970Gothenburg University,Göteborgs universitet,Institutionen för tillämpad informationsteknologi (GU),Department of Applied Information Technology (GU)(Swepub:gu)xkoudi (author)
Söder, OlaGothenburg University,Göteborgs universitet,Software Center,Extern,External (author)
Göteborgs universitetSoftware Center (creator_code:org_t)

In:International Conference on Information Systems (ICIS), SIGITPROJMGMT 17th International Research Workshop on Information Technology Project Management, Copenhagen, December 10, 2022-01-01

By the author/editor: Berbyuk Lindströ ...; Staron, Miroslaw ...; Koutsikouri, Din ...; Söder, Ola

About the subject

SOCIAL SCIENCES: SOCIAL SCIENCES; and Other Social Sci ...; and Social Sciences ...

SOCIAL SCIENCES: SOCIAL SCIENCES; and Media and Commun ...; and Communication St ...

SOCIAL SCIENCES: SOCIAL SCIENCES; and Media and Commun ...; and Human Aspects of ...

SOCIAL SCIENCES: SOCIAL SCIENCES; and Media and Commun ...; and Information Syst ...

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