The practice of targeting visitors to urban destinations – a critical discussion of DMOs information strategies

Eskilsson, LenaLund University,Lunds universitet,Institutionen för tjänstevetenskap,Samhällsvetenskapliga institutioner och centrumbildningar,Samhällsvetenskapliga fakulteten,Department of Service Studies,Departments of Administrative, Economic and Social Sciences,Faculty of Social Sciences (författare)

How do you attract visitors to your city? How do you manage to be visible in the information flow for potential visitors? Urban Destination Marketing Organisations (DMO) operate in a fast changing environment with ongoing challenges to face. Digitalisation is one of the issues that DMOs have to handle. As a result, we can see that many tourism offices are closed down in Sweden. However, has new technology entirely changed tourists’ information search, as is sometime suggested? In this paper, we discuss an ongoing project about how to target tourist information material to different tourists segments, and the value tourists inscribe to them. The project is carried out in collaboration with the DMO in the city of Helsingborg, which is an illustrative example of the issues above. The methods used are mapping of tourism information strategies and materials, interviews with different members of staff at the DMO and visitor groups in Helsingborg. The interviews with visitors consist both of short interviews in the city and of in-depth interviews where we together with the respondents discuss examples of analogue and digital tourism information material. The project will contribute with enhanced knowledge about how tourist value information sources and possible tourist information strategies for urban DMOs.

Zillinger, MalinLund University,Lunds universitet,Institutionen för tjänstevetenskap,Samhällsvetenskapliga institutioner och centrumbildningar,Samhällsvetenskapliga fakulteten,Department of Service Studies,Departments of Administrative, Economic and Social Sciences,Faculty of Social Sciences(Swepub:lu)msm-mzn (författare)
Månsson, MariaLund University,Lunds universitet,Institutionen för strategisk kommunikation,Samhällsvetenskapliga institutioner och centrumbildningar,Samhällsvetenskapliga fakulteten,Department of Strategic Communication,Departments of Administrative, Economic and Social Sciences,Faculty of Social Sciences(Swepub:lu)msm-mim (författare)
Institutionen för tjänstevetenskapSamhällsvetenskapliga institutioner och centrumbildningar (creator_code:org_t)

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