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User-orientation in...
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Danielsson, PernillaLund University,Lunds universitet,Institutionen för tjänstevetenskap,Samhällsvetenskapliga institutioner och centrumbildningar,Samhällsvetenskapliga fakulteten,Department of Service Studies,Departments of Administrative, Economic and Social Sciences,Faculty of Social Sciences
(author)
User-orientation in public service organizations : Making use of value as a thick concept
- Article/chapterEnglish2024
Publisher, publication year, extent ...
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2022-10-17
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Informa UK Limited,2024
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20 s.
Numbers
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LIBRIS-ID:oai:lup.lub.lu.se:20d30b3d-2a9d-45f1-94a0-bcdd61e6d237
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https://lup.lub.lu.se/record/20d30b3d-2a9d-45f1-94a0-bcdd61e6d237URI
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https://doi.org/10.1080/14719037.2022.2136398DOI
Supplementary language notes
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Language:English
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Summary in:English
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Classification
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Subject category:art swepub-publicationtype
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Subject category:ref swepub-contenttype
Notes
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Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted.
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Westrup, UlrikaLund University,Lunds universitet,Institutionen för tjänstevetenskap,Samhällsvetenskapliga institutioner och centrumbildningar,Samhällsvetenskapliga fakulteten,Department of Service Studies,Departments of Administrative, Economic and Social Sciences,Faculty of Social Sciences(Swepub:lu)fek-uwe
(author)
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Institutionen för tjänstevetenskapSamhällsvetenskapliga institutioner och centrumbildningar
(creator_code:org_t)
Related titles
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In:Public Management Review: Informa UK Limited26:4, s. 1013-10321471-90371471-9045
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