Development of a stakeholder identification and analysis method for human factors integration in work system design interventions – Change Agent Infrastructure

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Berlin, Cecilia,1981Chalmers tekniska högskola,Chalmers University of Technology (author)

Development of a stakeholder identification and analysis method for human factors integration in work system design interventions – Change Agent Infrastructure

Article/chapterEnglish2022

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2021-05-12
Wiley,2022
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LIBRIS-ID:oai:research.chalmers.se:06abd5ec-70a1-4aa3-bd17-24f730f68606
https://doi.org/10.1002/hfm.20910DOI
https://research.chalmers.se/publication/523892URI

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Language:English
Summary in:English

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SwePubSwePub

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Subject category:art swepub-publicationtype
Subject category:ref swepub-contenttype

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In any work system design intervention—for example, a physical workplace redesign, a work process change, or an equipment upgrade—it is often emphasized how important it is to involve stakeholders in the process of analysis and design, to gain their perspectives as input to the development, and ensure their future acceptance of the solution. While the users of an artifact or workplace are most often regarded as being the most important stakeholders in a design intervention, in a work‐system context there may be additional influential stakeholders who influence and negotiate the design intervention's outcomes, resource allocation, requirements, and implementation. Literature shows that it is uncommon for empirical ergonomics and human factors (EHF) research to apply and report the use of any structured stakeholder identification method at all, leading to ad‐hoc selections of whom to consider important. Conversely, other research fields offer a plethora of stakeholder identification and analysis methods, few of which seem to have been adopted in the EHF context. This article presents the development of a structured method for identification, classification, and qualitative analysis of stakeholders in EHF‐related work system design intervention. It describes the method's EHF-related theoretical underpinnings, lessons learned from four use cases, and the incremental development of the method that has resulted in the current method procedure and visualization aids. The method, called Change Agent Infrastructure (abbreviated CHAI), has a mainly macroergonomic purpose, set on increasing the understanding of sociotechnical interactions that create the conditions for work system design intervention, and facilitating participative efforts.

Subject headings and genre

TEKNIK OCH TEKNOLOGIER Maskinteknik Produktionsteknik, arbetsvetenskap och ergonomi hsv//swe
ENGINEERING AND TECHNOLOGY Mechanical Engineering Production Engineering, Human Work Science and Ergonomics hsv//eng
SAMHÄLLSVETENSKAP Annan samhällsvetenskap Arbetslivsstudier hsv//swe
SOCIAL SCIENCES Other Social Sciences Work Sciences hsv//eng
TEKNIK OCH TEKNOLOGIER Annan teknik Interaktionsteknik hsv//swe
ENGINEERING AND TECHNOLOGY Other Engineering and Technologies Interaction Technologies hsv//eng
design changes
stakeholder identification
stakeholder analysis
work system design
stakeholder method

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Bligård, Lars-Ola,1976Chalmers tekniska högskola,Chalmers University of Technology(Swepub:cth)larsola (author)
Babapour Chafi, Maral,1983Chalmers tekniska högskola,Chalmers University of Technology,Västra Götalandsregionen,Region Västra Götaland(Swepub:cth)maral (author)
Eriksson, Siw,1962Chalmers tekniska högskola,Chalmers University of Technology(Swepub:cth)esiw (author)
Chalmers tekniska högskolaVästra Götalandsregionen (creator_code:org_t)

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In:Human Factors and Ergonomics In Manufacturing: Wiley32:1, s. 151-1701520-65641090-8471

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