Development of key performance indicators for knowledge management

• A global heavy truck development organization is engaged in an aggressive campaign to improve its efficiency, speed, and effectiveness in developing new products. One of the cornerstones of this initiative is knowledge management, which is recognized as a significant challenge in part because so few practical tools exist to help manage knowledge growth. This paper presents the results of a collaborative project to develop key performance indicators (KPIs) for knowledge management in a lean product development context. We present a framework that outlines three key touch points where product development organizations should focus attention in order to encourage rapid knowledge growth and effective knowledge reuse in a project-oriented matrix organization. We then outline the collaborative approach used to develop KPI's for these touch points, along with preliminary results and future work.

Subject headings

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications (hsv//eng)

Keyword

Performance measurement

Knowledge management

Lean product development

Key performance indicators

Publication and Content Type

kon (subject category)

ref (subject category)