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Factors that hinder...
Factors that hinder the implementation of process flow solutions in healthcare - Empirical findings from four emergency departments
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- Jacobsson, Torbjörn, 1971 (författare)
- Chalmers tekniska högskola,Chalmers University of Technology
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- Åhlström, Pär, 1965 (författare)
- Chalmers tekniska högskola,Chalmers University of Technology
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(creator_code:org_t)
- 2010
- 2010
- Engelska.
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Ingår i: Proceedings of the 17th International Annual EurOMA Conference – Managing Operations in Service Economies, 6-9 June 2010, Catholic University, Porto, Portugal..
- Relaterad länk:
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https://research.cha...
Abstract
Ämnesord
Stäng
- This paper investigates factors that hinder the implementation of process flow solutions in healthcare. Empirical findings are based on case studies from four emergency departments. A qualitative research method was used. The main factors can be categorized into following areas: management on strategic and operational level, professional hierarchies and traditions, existing knowledge paradigm. These areas are connected to a multifaceted customer conception with differing perceptions on what are value-creating activities which lead to insufficient patient focus in the implementation.
Ämnesord
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)
Nyckelord
- Implementation
- Healthcare
- Process flow solutions
Publikations- och innehållstyp
- kon (ämneskategori)
- ref (ämneskategori)