id:"swepub:oai:DiVA.org:hb-7267"
Search: id:"swepub:oai:DiVA.org:hb-7267" > IT Service Manageme...
- 1 of 1
- Previous record
- Next record
- To hitlist
IT Service Management : Core Processes Aligning Business and IT
-
- Göbel, Hannes (author)
- Högskolan i Borås,Institutionen Handels- och IT-högskolan,InnovationLab
-
- Cronholm, Stefan (author)
- Högskolan i Borås,Institutionen Handels- och IT-högskolan,InnovationLab
-
- Hallqvist, Carina (author)
- Högskolan i Borås,Institutionen Handels- och IT-högskolan,InnovationLab
- show more...
- Söderström, Eva (author)
- Andersson, Leif (author)
- show less...
- (creator_code:org_t)
- 2014-10-01
- 2014
- English.
- Conference paper (peer-reviewed)
Abstract
Subject headings
Close
- The problem we address is that researchers have insufficiently investigated the processes and nuances of Business and IT alignment. One attempt to tackle Business and IT alignment in a process-oriented way is to adopt the concept of IT Service Management (ITSM). However, identified challenges entails that ITSM is hard to define and that existing ITSM frameworks sometimes are considered as overly complex containing an extensive process scope, making it costly and hard to implement. The purpose of this workshop paper is to understand in what way are ITSM core processes supporting business and IT alignment? Our qualitative research approach embraced a two-phase method based on empirical studies where identified core processes were mapped using the Strategic Alignment Model. The result shows that the core of ITSM consists of five processes and that these processes somewhat constitute the bridges and interfaces that aligns Business and IT.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Keyword
- Strategic alignment model
- SAM
- IT service management
- ITSM
- IT Service Management
- Library and Information Science
- Biblioteks- och informationsvetenskap
- Handel och IT
- Bussiness and IT
Publication and Content Type
- ref (subject category)
- kon (subject category)
To the university's database
- 1 of 1
- Previous record
- Next record
- To hitlist
Find more in SwePub
- By the author/editor
- Göbel, Hannes
- Cronholm, Stefan
- Hallqvist, Carin ...
- Söderström, Eva
- Andersson, Leif
- About the subject
-
- NATURAL SCIENCES
- NATURAL SCIENCES
- and Computer and Inf ...
- and Information Syst ...
-
- SOCIAL SCIENCES
- SOCIAL SCIENCES
- and Economics and Bu ...
- and Business Adminis ...
- By the university
- University of Borås
Search outside SwePub
- Extend your search to:
- Google Book Search
- Google Scholar
Kungliga biblioteket hanterar dina personuppgifter i enlighet med EU:s dataskyddsförordning (2018), GDPR. Läs mer om hur det funkar här.
Så här hanterar KB dina uppgifter vid användning av denna tjänst.
- Copyright © LIBRIS - National Library Systems
- LIBRIS.kb.se
