Patients' perceptions of quality in Swedish primary care - a study of differences between private and public ownership

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Patients' perceptions of quality in Swedish primary care - a study of differences between private and public ownership

Andersson, Thomas, 1970- (author): Högskolan i Skövde,Institutionen för handel och företagande,Forskningsmiljön Framtidens företagande,Medarbetarskap och Organisatorisk resiliens (FORE), Followership and Organizational Resilience,School of Business, University of Skövde, Skövde, Sweden

Eriksson, Nomie, Biträdande professor, 1955- (author): Högskolan i Skövde,Institutionen för handel och företagande,Forskningsmiljön Framtidens företagande,Medarbetarskap och Organisatorisk resiliens (FORE), Followership and Organizational Resilience,School of Business, University of Skövde, Skövde, Sweden

Müllern, Tomas, 1963- (author): Jönköping University,IHH, Redovisning, Marknadsföring, SCM, Informatik och Rättsvetenskap,Jönköping University, IHH, Redovisning, Marknadsföring, SCM, Informatik och Rättsvetenskap

(creator_code:org_t)

Emerald Group Publishing Limited, 2021
2021
English.
In: Journal of Health Organization & Management. - : Emerald Group Publishing Limited. - 1477-7266 .- 1758-7247. ; 35:9, s. 85-100

Related links:: https://doi.org/10.1...; show more...; https://his.diva-por... (primary) (Raw object); https://urn.kb.se/re...; https://doi.org/10.1...; https://urn.kb.se/re...; show less...

Journal article (peer-reviewed)

Abstract Subject headings

PURPOSE: The purpose of the paper is to describe and analyze differences in patients' quality perceptions of private and public primary care centers in Sweden.DESIGN/METHODOLOGY/APPROACH: The article explores the differences in quality perceptions between patients of public and private primary care centers based on data from a large patient survey in Sweden. The survey covers seven dimensions, and in this paper the measure Overall impression was used for the comparison. With more than 80,000 valid responses, the survey covers all primary care centers in Sweden which allowed for a detailed analysis of differences in quality perceptions among patients from the different categories of owners.FINDINGS: The article contributes with a detailed description of different types of private owners: not-for-profit and for profit, as well as corporate groups and independent care centers. The results show a higher quality perception for independent centers compared to both public and corporate groups.RESEARCH LIMITATIONS/IMPLICATIONS: The small number of not-for-profit centers (21 out of 1,117 centers) does not allow for clear conclusions for this group. The results, however, indicate an even higher patient quality perception for not-for-profit centers. The study focus on describing differences in quality perceptions between the owner categories. Future research can contribute with explanations to why independent care centers receive higher patient satisfaction.SOCIAL IMPLICATIONS: The results from the study have policy implications both in a Swedish as well as international perspective. The differentiation between different types of private owners made in this paper opens up for interesting discussions on privatization of healthcare and how it affects patient satisfaction.ORIGINALITY/VALUE: The main contribution of the paper is the detailed comparison of different categories of private owners and the public owners.

Subject headings

MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi (hsv//swe)
MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Health Care Service and Management, Health Policy and Services and Health Economy (hsv//eng)
SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)

Keyword

Ownership
Perceived quality
Primary care
Medarbetarskap och organisatorisk resiliens (FORE)
Followership and Organizational Resilience

Publication and Content Type

ref (subject category)
art (subject category)

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