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A holistic view of value generation process in a SSBI environment : A service dominant logic perspective
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- Bani-Hani, Imad (author)
- Lund University,Lunds universitet,Institutionen för informatik,Ekonomihögskolan,Department of Informatics,Lund University School of Economics and Management, LUSEM
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- Pareigis, Jörg, 1977- (author)
- Karlstad University,Karlstads universitet,Handelshögskolan (from 2013)
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- Tona, Olgerta (author)
- Lund University,Lunds universitet,Institutionen för informatik,Ekonomihögskolan,Department of Informatics,Lund University School of Economics and Management, LUSEM
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- (creator_code:org_t)
- 2018-05-14
- 2018
- English.
- In: Journal of Decision Systems. - : Taylor & Francis. - 1246-0125 .- 2116-7052. ; 27:S1, s. 46-55
- Journal article (peer-reviewed)
Abstract
Subject headings
Close
- Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded throughout the process of value generation.
Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business (hsv//eng)
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Keyword
- co-creation
- co-production
- Self-service business intelligence
- service-dominant logic
- Electronic commerce
- Information analysis
- Empirical knowledge
- Generation process
- On-line marketplaces
- Potential benefits
- Self-service business intelligences
- Computer circuits
- Business Administration
- Företagsekonomi
- co-creation
- co-production
- Self-service business intelligence
- service-dominant logic
Publication and Content Type
- ref (subject category)
- art (subject category)
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