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All Aboard: ERP Implementation as Participatory Design

Magnusson, Johan (author)
Göteborgs Universitet, Handelshögskolan, Fek
Nilsson, Andreas (author)
Stockholms universitet,Institutionen för data- och systemvetenskap
Enquist, Håkan (author)
Göteborgs Universitet, ,
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Gidlund, Anders (author)
SYSteam, ,
klingberg, Jonas (author)
Göteborgs Universitet, ,
Oscarsson, Bo (author)
Göteborgs Universitet, ,
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 (creator_code:org_t)
2011
2011
English.
In: Americas Conference on Information Systems.
  • Conference paper (other academic/artistic)
Abstract Subject headings
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  • Following a previous description of Enterprise Resource Planning (ERP) implementations as participatory design (Pries-Heje & Dittrich, 2009), this paper explores the case of a medium-sized, family-owned manufacturing company and its endeavors with changing their current ERP system. The case was selected on the premise of it being perceived a success by the involved stakeholders. Through a series of interviews and analysis of secondary material, the case covers the period between 1995 and 2010. As the results show, several instances of user involvement and participation can be found throughout the case. According to the respondents, this is seen as one of the central elements of the success. This is discussed in relation to previous findings and a call for future research into ERP implementation is presented.

Subject headings

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Keyword

ERP
Implementation
Participatory design
Process design
User involvement
User-centered design
Computer and systems science
Data- och systemvetenskap
Computer and Systems Sciences
data- och systemvetenskap

Publication and Content Type

vet (subject category)
kon (subject category)

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By the author/editor
Magnusson, Johan
Nilsson, Andreas
Enquist, Håkan
Gidlund, Anders
klingberg, Jonas
Oscarsson, Bo
About the subject
NATURAL SCIENCES
NATURAL SCIENCES
and Computer and Inf ...
and Information Syst ...
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By the university
Stockholm University

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