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Employee silence in...
Employee silence in health care: Charting new avenues for leadership and management
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Montgomery, Anthony (author)
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Lainidi, Olga (author)
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Johnson, Judith (author)
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Creese, Jennifer (author)
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Baathe, Fredrik (author)
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Baban, Adriana (author)
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Bhattacharjee, Anindo (author)
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Carter, Madeline (author)
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- Dellve, Lotta, 1965 (author)
- Gothenburg University,Göteborgs universitet,Centrum för global HRM,Institutionen för sociologi och arbetsvetenskap,Centre for Global Human Resource Management,Department of Sociology and Work Science
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Doherty, Eva (author)
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- Kheddache Jendeby, Mimmi (author)
- Gothenburg University,Göteborgs universitet,Centrum för global HRM,Institutionen för sociologi och arbetsvetenskap,Centre for Global Human Resource Management,Department of Sociology and Work Science
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Morgan, Karen (author)
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Srivastava, Manjari (author)
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Thompson, Neill (author)
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Tyssen, Reidar (author)
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Vohra, Veena (author)
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(creator_code:org_t)
- 2023
- 2023
- English.
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In: HEALTH CARE MANAGEMENT REVIEW. - 0361-6274 .- 1550-5030. ; 48:1, s. 52-60
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https://doi.org/10.1...
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Abstract
Subject headings
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- Issue: Health caremanagement is faced with a basic conundrum about organizational behavior; why do professionals who are highly dedicated to their work choose to remain silent on critical issues that they recognize as being professionally and organizationally significant? Speaking-up interventions in health care achieve disappointing outcomes because of a professional and organizational culture that is not supportive. Critical Theoretical Analysis: Our understanding of the different types of employee silence is in its infancy, and more ethnographic and qualitative work is needed to reveal the complex nature of silence in health care. We use the sensemaking theory to elucidate how the difficulties to overcoming silence in health care are interwoven in health care culture. Insight/Advance: The relationship between withholding information and patient safety is complex, highlighting the need for differentiated conceptualizations of silence in health care. We present three Critical Challenge points to advance our understanding of silence and its roots by (1) challenging the predominance of psychological safety, (2) explaining how we operationalize sensemaking, and (3) transforming the role of clinical leaders as sensemakers who can recognize and reshape employee silence. These challenges also point to how employee silence can also result in a form of dysfunctional professionalism that supports maladaptive health care structures in practice.
Subject headings
- SAMHÄLLSVETENSKAP -- Annan samhällsvetenskap -- Arbetslivsstudier (hsv//swe)
- SOCIAL SCIENCES -- Other Social Sciences -- Work Sciences (hsv//eng)
Keyword
- Employee silence
- health care
- psychological safety
- speaking up
Publication and Content Type
- ref (subject category)
- art (subject category)
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To the university's database
- By the author/editor
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Montgomery, Anth ...
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Lainidi, Olga
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Johnson, Judith
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Creese, Jennifer
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Baathe, Fredrik
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Baban, Adriana
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show more...
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Bhattacharjee, A ...
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Carter, Madeline
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Dellve, Lotta, 1 ...
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Doherty, Eva
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Kheddache Jendeb ...
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Morgan, Karen
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Srivastava, Manj ...
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Thompson, Neill
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Tyssen, Reidar
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Vohra, Veena
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show less...
- About the subject
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- SOCIAL SCIENCES
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SOCIAL SCIENCES
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and Other Social Sci ...
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and Work Sciences
- Articles in the publication
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HEALTH CARE MANA ...
- By the university
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University of Gothenburg