Sökning: onr:"swepub:oai:DiVA.org:hb-7267" >
IT Service Manageme...
IT Service Management : Core Processes Aligning Business and IT
-
- Göbel, Hannes (författare)
- Högskolan i Borås,Institutionen Handels- och IT-högskolan,InnovationLab,School of Business and IT, University of Borås, Sweden
-
- Cronholm, Stefan (författare)
- Högskolan i Borås,Institutionen Handels- och IT-högskolan,InnovationLab,School of Business and IT, University of Borås, Sweden
-
- Hallqvist, Carina (författare)
- Högskolan i Borås,Institutionen Handels- och IT-högskolan,InnovationLab,School of Business and IT, University of Borås, Sweden
-
visa fler...
-
- Söderström, Eva, 1972- (författare)
- Högskolan i Skövde,Institutionen för informationsteknologi,Forskningscentrum för Informationsteknologi,Information Systems
-
- Andersson, Leif (författare)
- Profecto Service Management, Danderyd, Sweden
-
visa färre...
-
(creator_code:org_t)
- 2014-10-01
- 2014
- Engelska.
-
Ingår i: Business Information Systems Workshops. - Cham : W. Abramowicz and A. Kokkinaki (Eds.): BIS 2014 Workshops, LNBIP 183, pp. 145–155, 2014. - 9783319114590 - 9783319114606 ; , s. 145-155
- Relaterad länk:
-
https://link.springe...
-
visa fler...
-
https://urn.kb.se/re...
-
https://doi.org/10.1...
-
https://urn.kb.se/re...
-
visa färre...
Abstract
Ämnesord
Stäng
- The problem we address is that researchers have insufficiently investigated the processes and nuances of Business and IT alignment. One attempt to tackle Business and IT alignment in a process-oriented way is to adopt the concept of IT Service Management (ITSM). However, identified challenges entails that ITSM is hard to define and that existing ITSM frameworks sometimes are considered as overly complex containing an extensive process scope, making it costly and hard to implement. The purpose of this workshop paper is to understand in what way are ITSM core processes supporting business and IT alignment? Our qualitative research approach embraced a two-phase method based on empirical studies where identified core processes were mapped using the Strategic Alignment Model. The result shows that the core of ITSM consists of five processes and that these processes somewhat constitute the bridges and interfaces that aligns Business and IT.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Nyckelord
- Strategic alignment model
- SAM
- IT service management
- ITSM
- IT Service Management
- Library and Information Science
- Biblioteks- och informationsvetenskap
- Handel och IT
- Bussiness and IT
- Information Systems
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
Hitta via bibliotek
Till lärosätets databas