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Crisis: a driver for tourism innovation and service design?
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- Ericson, Åsa (author)
- Luleå tekniska universitet,Digitala tjänster och system
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- Lugnet, Johan, 1983- (author)
- Luleå tekniska universitet,Digitala tjänster och system
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- Ek Styvén, Maria, Professor, 1969- (author)
- Luleå tekniska universitet,Industriell ekonomi
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- (creator_code:org_t)
- Cambridge University Press, 2024
- 2024
- English.
- In: DESIGN 2024. - : Cambridge University Press. ; , s. 2343-2352
- Conference paper (peer-reviewed)
Abstract
Subject headings
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- Tourism entrepreneurs adapted to regulations during COVID-19 by introducing creative solutions. The crisis was said to be a unique opportunity for innovating sustainable businesses. This study investigates crisis as a driver for innovation and its relevance to service design. Interviews with entrepreneurs are the empirical base that highlights that finetuning existing services is an established approach instead of innovative service design. Few expressed lessons were learned from the creative solutions made during the pandemic, suggesting that strategies for innovation need to be developed.
Subject headings
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
- HUMANIORA -- Konst -- Design (hsv//swe)
- HUMANITIES -- Arts -- Design (hsv//eng)
Keyword
- service-oriented design
- innovation
- user-centred design
- design thinking
- tourism and hospitality
- Informationssystem
- Information Systems
Publication and Content Type
- ref (subject category)
- kon (subject category)
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- Luleå University of Technology
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