Emerging Patterns of Inclusion and Exclusion in the Era of E-government: A Study of Users of ‘Swedish Public Employment Service’ on the Internet

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Fältnamn	Indikatorer	Metadata
000		04437naa a2200289 4500
001		oai:DiVA.org:hh-21076
003		SwePub
008		130115s2008 \| \|\|\|\|\|\|\|\|\|\|\|000 \|\|eng\|
024	7	a https://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-210762 URI
040		a (SwePub)hh
041		a engb eng
042		9 SwePub
072	7	a ref2 swepub-contenttype
072	7	a kon2 swepub-publicationtype
100	1	a Abalo, Ernestou Örebro University, Örebro, Sweden4 aut
245	1 0	a Emerging Patterns of Inclusion and Exclusion in the Era of E-government :b A Study of Users of ‘Swedish Public Employment Service’ on the Internet
264	1	a Stockholm :b Organizing Committee for the IAMCR Congress 2008,c 2008
338		a print2 rdacarrier
520		a In the area of governmental information for and services to citizens digitalization has certainly become a buzzword. Framed within the discourses on e-government or e-governance – or different mixtures of the two – various analyses have tried to point out, or even anticipate possible consequences of the appropriation of digital technologies, mainly the internet, in governmental services.On the one hand, these analyses have pointed out a great deal of opportunities connected to the incorporation of the internet into governmental information and services. Policy makers have been quick to point to the increased accessibility as a great opportunity for the citizens; in Sweden this vision of accessibility has even been referred to as ‘24:7-governmental agencies’. Academics, among others, have also suggested that the digitalization of information and services opens up new possibilities for citizen control of governments.On the other hand, a number of problems have also been identified. For instance, the digitalization of public registers holding personal information has been interpreted as a threat to the citizens’ integrity: Will digitalization bring a new surveillance society? The most frequently debated problem, however, at least within research, has been the fear of digital divides. Will the internet create digital cleavages between different groups of citizens?So far, however, neither the hopeful nor the dystopian analyses have made enough efforts to critically evaluate their claims. Such evaluations can start from different points of departure, and in this paper the starting point is the citizens as users of governmental information and services through the internet: What patterns of inclusion and exclusion emerge as a governmental agency digitalizes its information and services by making them increasingly internet based?The paper presents statistical data from a survey of 762 unemployed citizens using the Swedish Public Employment Service, a governmental agency that has come to rely specifically heavy on internet based information and service. The initial analysis of data reveals interesting differences between social groups in terms of both perception and use of the internet – in general – and the resources offered by SPES in particular. For instance, the users’ various degrees of education is a strong, determining factor when it comes to use of internet SPES’ services.The paper starts from a conceptual elaboration of various notions of e-government and e-governance. Thereafter, the survey data is described and elaborated on before moving into a discussion of the wider significance of the findings: What does data suggest in terms of patterns of inclusion in and exclusion from a society in which governmental agencies, to an increasing extent, use the internet for their information and services?
650	7	a SAMHÄLLSVETENSKAPx Medie- och kommunikationsvetenskap0 (SwePub)5082 hsv//swe
650	7	a SOCIAL SCIENCESx Media and Communications0 (SwePub)5082 hsv//eng
700	1	a Danielsson, Martin,d 1982-u Högskolan i Halmstad,Centrum för samhällsanalys (CESAM),Växjö University, Växjö, Sweden4 aut0 (Swepub:hh)mardan
700	1	a Johansson, Håkanu Växjö University, Växjö, Sweden4 aut
700	1	a Olsson, Tobiasu Växjö University, Växjö, Sweden & Lund University, Lund, Sweden4 aut
710	2	a Örebro University, Örebro, Swedenb Centrum för samhällsanalys (CESAM)4 org
773	0	t Media and Global Dividesd Stockholm : Organizing Committee for the IAMCR Congress 2008g , s. 44-45q <44-45z 918835430X
856	4 8	u https://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-21076

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Av författaren/redakt...: Abalo, Ernesto; Danielsson, Mart ...; Johansson, Håkan; Olsson, Tobias

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Av lärosätet: Högskolan i Halmstad

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