SwePub
Sök i LIBRIS databas

  Utökad sökning

(hsv:(SAMHÄLLSVETENSKAP) hsv:(Ekonomi och näringsliv)) pers:(Witell Lars)
 

Sökning: (hsv:(SAMHÄLLSVETENSKAP) hsv:(Ekonomi och näringsliv)) pers:(Witell Lars) > Conducting service ...

LIBRIS Formathandbok  (Information om MARC21)
FältnamnIndikatorerMetadata
00004310naa a2200505 4500
001oai:DiVA.org:kau-41128
003SwePub
008160323s2015 | |||||||||||000 ||eng|
009oai:DiVA.org:liu-125697
0247 a https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-411282 URI
0247 a https://doi.org/10.1108/JSM-02-2015-01032 DOI
0247 a https://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-1256972 URI
040 a (SwePub)kaud (SwePub)liu
041 a engb eng
042 9 SwePub
072 7a ref2 swepub-contenttype
072 7a art2 swepub-publicationtype
1001 a Gustafsson, Andersu Karlstads universitet,Centrum för tjänsteforskning (from 2013),Karlstad University, Sweden4 aut0 (Swepub:kau)andersgu
2451 0a Conducting service research that matters
264 1b EMERALD GROUP PUBLISHING LTD,c 2015
338 a print2 rdacarrier
520 a Purpose - The purpose of this paper is to encourage the reader to think differently about service-related issues and to strive to conduct service research that makes a transformational impact on individuals, organizations and society. The authors suggest that service researchers are in an excellent position to develop research that matters by making stronger connections with theory and elevating purely applied research to research that is higher in both practical relevance and methodological rigor. Design/methodology/approach - This paper takes a conceptual approach, connecting pertinent literature with new ideas highlighted in this special issue. Findings - This paper proposes that service researchers look beyond traditional service applications, take a multi-disciplinary approach to problem-solving and make greater strides towards connecting theory and practice. The authors propose a Model of Rigorous and Relevant Research, and call for fresh thinking across a wide range of research areas, including enhancing the customer experience, crafting innovation, integrating technology and measuring service outcomes. Originality/value - The originality of this essay lies in its focus on revitalizing the discussion on relevance and rigor as a path forward for service research. Additionally, this paper offers new insights on core management aspects of service provision that provide a solid platform for future work in service research.
650 7a SAMHÄLLSVETENSKAPx Ekonomi och näringslivx Företagsekonomi0 (SwePub)502022 hsv//swe
650 7a SOCIAL SCIENCESx Economics and Businessx Business Administration0 (SwePub)502022 hsv//eng
650 7a SAMHÄLLSVETENSKAPx Ekonomi och näringsliv0 (SwePub)5022 hsv//swe
650 7a SOCIAL SCIENCESx Economics and Business0 (SwePub)5022 hsv//eng
653 a Relevance
653 a Service technology
653 a Service innovation
653 a Customer experience
653 a Rigor
653 a Service outcomes
653 a Företagsekonomi
653 a Business Administration
7001 a Aksoy, Lerzanu Fordham Univ, Dept Mkt, New York, NY 10023 USA.,Fordham University, NY 10023 USA4 aut
7001 a Brady, Michael K.u Florida State Univ, Dept Mkt, Tallahassee, FL 32306 USA.,Florida State University, FL 32306 USA4 aut
7001 a McColl-Kennedy, Janet R.u Univ Queensland, UQ Business Sch, Mkt, Brisbane, Qld, Australia.,University of Queensland, Australia4 aut
7001 a Sirianni, Nancy J.u Northeastern Univ, Dept Mkt, Boston, MA 02115 USA.,Northeastern University, MA 02115 USA4 aut
7001 a Witell, Larsu Linköpings universitet,Karlstads universitet,Centrum för tjänsteforskning (from 2013),Linkoping Univ, Dept Business Adm, Linkoping, Sweden,Företagsekonomi,Filosofiska fakulteten,Karlstad University, Sweden4 aut0 (Swepub:liu)larni66
7001 a Wuenderlich, Nancy V.u Univ Paderborn, Dept Serv Management, D-33098 Paderborn, Germany.,University of Paderborn, Germany4 aut
7102 a Karlstads universitetb Centrum för tjänsteforskning (from 2013)4 org
7730 t Journal of Services Marketingd : EMERALD GROUP PUBLISHING LTDg 29:6-7, s. 425-429q 29:6-7<425-429x 0887-6045
8564 8u https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-41128
8564 8u https://doi.org/10.1108/JSM-02-2015-0103
8564 8u https://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-125697

Hitta via bibliotek

Till lärosätets databas

Kungliga biblioteket hanterar dina personuppgifter i enlighet med EU:s dataskyddsförordning (2018), GDPR. Läs mer om hur det funkar här.
Så här hanterar KB dina uppgifter vid användning av denna tjänst.

 
pil uppåt Stäng

Kopiera och spara länken för att återkomma till aktuell vy