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WFRF:(Jonsson Tola)
 

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LIBRIS Formathandbok  (Information om MARC21)
FältnamnIndikatorerMetadata
00003548nam a2200421 4500
001oai:DiVA.org:uu-100
003SwePub
008970221s1997 | |||||||||||000 ||swe|
020 a 915543911Xq print
0247 a https://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-1002 URI
040 a (SwePub)uu
041 a sweb eng
042 9 SwePub
072 7a vet2 swepub-contenttype
072 7a dok2 swepub-publicationtype
1001 a Jonsson, Tola B.u Uppsala universitet,Sociologiska institutionen4 aut
2451 0a Handlingsstrategier och maktsamspel i möten mellan handläggare och invandrarklienter :b Studier av ett försäkringskassekontor : [studies of a social insurance office]
264 1a Uppsala :b Acta Universitatis Upsaliensis,c 1997
300 a 43 s.
338 a print2 rdacarrier
4900 a Comprehensive Summaries of Uppsala Dissertations from the Faculty of Social Sciences,x 0282-7492 ;v 61
520 a To encounter immigrant clients is often perceived as problematic by officials of welfare bureaucracies. With this observation as a starting point, I studied face-to-face encounters between officials and immigrant clients, some of which acquire a `problematic' character. The aim of the dissertation is to illuminate aspects of the encounter between officials and immigrant clients; more specifically, it is to study why immigrant clients are percieved as problematic to deal with. The central questions are: What are the `institutionalized strategies' that are used by the officials in performing their occupational tasks? What kind of outcomes do these acting strategies have for immigrants as a client group? Which `arguments' are used by the officials in order to implement the `work-track' principle? What forms does the `power interplay' assume during encounters between officials and immigrant clients? How can the encounters be understood in a sociological context in which both social structural and cultural elements are involved?The empirical material was collected at a local social insurance office in the suburbs of a major city in Sweden, and consists basically of observations of client encounters, observations of events in the office, and interviews with officials.When the empirical material is examined in terms of institutionalized strategies and power interplay itbecomes apparent that certain immigrant clients are perceived as problematic to encounter by the officials. One of the reason for this is the officials' commitment to organisational rules and to the dominant idea of the value of work, ingrained in the Swedish soul. The question of who the problematic clients are, is elaborated in terms of a frame of analysis, based on an interpretation of Tönnies' concept pair Gemeinschaft and Gesellschaft, and on Giddens' concepts of trust and trustworthiness in face-to-face encounters between layman and representatives of expert systems.
650 7a SAMHÄLLSVETENSKAPx Sociologi0 (SwePub)5042 hsv//swe
650 7a SOCIAL SCIENCESx Sociology0 (SwePub)5042 hsv//eng
653 a Sociology
653 a Client encounters
653 a immigrant clients
653 a vocational rehabilitation
653 a social insurance office
653 a power relations
653 a institutionalised strategies
653 a Sociologi
653 a Sociology
653 a Sociologi
653 a Sociology
653 a sociologi
7102 a Uppsala universitetb Sociologiska institutionen4 org
8564 8u https://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-100

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Jonsson, Tola B.
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SOCIAL SCIENCES
SOCIAL SCIENCES
and Sociology
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Comprehensive Su ...
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Uppsala University

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Jonsson, Tola B.
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