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Computer supported visualization to support continuous improvements within quality systems

Blomé, Mikael (author)
Lund University,Lunds universitet,Ergonomi och aerosolteknologi,Institutionen för designvetenskaper,Institutioner vid LTH,Lunds Tekniska Högskola,Ergonomics and Aerosol Technology,Department of Design Sciences,Departments at LTH,Faculty of Engineering, LTH
Odenrick, Per (author)
Lund University,Lunds universitet,Ergonomi och aerosolteknologi,Institutionen för designvetenskaper,Institutioner vid LTH,Lunds Tekniska Högskola,Ergonomics and Aerosol Technology,Department of Design Sciences,Departments at LTH,Faculty of Engineering, LTH
 (creator_code:org_t)
2001
2001
English.
In: ; , s. 135-143
  • Conference paper (peer-reviewed)
Abstract Subject headings
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  • This paper presents a study wherein computer supported visualization is used to design and enhance understanding of quality systems. The study attempts to discover if a quality system such as ISO 9000 can be visualized, and how the visualization should be designed in order to support continuous improvement. Three companies in southern Sweden have set up special groups (here called design groups) whose purpose is to establish principles for models to visualize their quality systems on the Intranet. Their goal is to find a web-based solution that eliminates problems with updating documents, but that also supports understanding as well as reflection about how to improve existing routines and workflows. The design groups create and evaluate computer supported prototypes and exchange ideas via the Internet. The companies prefer descriptions containing local symbols (pertaining to just their company) that connect non-physical aspects, e.g. communication, with the physical environment. They also prefer the use of pictures as much as possible, since this makes the context more understandable. A quality system based on visualization will have better possibilities to engage personnel in the quality work; it will be faster, easier, and more interesting to use than systems with paper documents or other text based systems on the intranet.

Subject headings

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)

Keyword

participation
Visualization
ISO 9000
quality system
Internet

Publication and Content Type

kon (subject category)
ref (subject category)

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Blomé, Mikael
Odenrick, Per
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ENGINEERING AND TECHNOLOGY
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Lund University

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