Analysis of Integrated Product and Service Offerings from Current Perspectives of Providers and Customers

• This paper reports the current status of how companies address IPSO (Integrated Product and Service Offerings)-typed business. It will consist of perspectives both from providers and customers mainly fromSweden and Germany. Especially, it selects how providing firms address uncertainty as one focal issue. As a result of interviews, factors from customers are the major source of uncertainty for an experiencedcompany, while services are the major for little experienced companies. In addition, there was found to be areasonable wish of providers to obtain a formalized way leading to quantitative management of uncertainty. On the other hand, customer incentives are not always clear. While some customers find the IPSO preferable from economic reasons other customers have the opposite recognition.

Keyword

Integrated Product and Service Engineering (IPSE)

Product/Service Systems (PSS)

development

risk

opportunity

uncertainty

business model

Mechanical engineering

Maskinteknik

Publication and Content Type

ref (subject category)

kon (subject category)