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Organizational gove...
Organizational governance of activation policy: Transparency as an organizational ideal in a Swedish welfare agency
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- Hollertz, Katarina, 1974 (author)
- Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work
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- Jacobsson, Kerstin, 1966 (author)
- Gothenburg University,Göteborgs universitet,Institutionen för sociologi och arbetsvetenskap,Department of Sociology and Work Science
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- Seing, Ida, 1982- (author)
- Linköpings universitet,Pedagogik och sociologi,Filosofiska fakulteten
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(creator_code:org_t)
- 2018-10-30
- 2018
- English.
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In: International Social Security Review. - : Wiley. - 0020-871X .- 1468-246X. ; 71:4, s. 71-89
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Abstract
Subject headings
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- The Swedish Social Insurance Agency (Försäkringskassan – SSIA) and its frontline staff have a key role in the implementation of activation policy. Drawing on ethnographic research conducted at local offices, this article investigates how the transparency ideal, as an integral part of the organizational governance of the activation policy, is negotiated and enacted in the everyday life of a welfare bureaucracy. The analysis shows the central role that the transparency ideal plays in the alignment of frontline staff with the normative regime of the agency. While the transparency ideal is central to the internal organizational life of the SSIA, the analysis shows how transparency is much less salient in relation to clients and other relations with the outside world.
Subject headings
- SAMHÄLLSVETENSKAP -- Sociologi (hsv//swe)
- SOCIAL SCIENCES -- Sociology (hsv//eng)
Keyword
- return to work
- cash sickness benefit
- rehabilitation
- social security administration
- Sweden
Publication and Content Type
- ref (subject category)
- art (subject category)
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