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GovQual: A quality driven methodology for E-Government project planning
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- Batini, Carlo (author)
- Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Milan, Italy
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- Viscusi, Gianluigi (author)
- Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Milan, Italy
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- Cherubini, Daniela (author)
- Department of Sociology University of Milan-Bicocca, Milan, Italy
- (creator_code:org_t)
- Elsevier BV, 2009
- 2009
- English.
- In: Government Information Quarterly. - : Elsevier BV. - 0740-624X .- 1872-9517. ; 26:1, s. 106-117
- Journal article (peer-reviewed)
Abstract
Subject headings
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- We present a multidisciplinary methodology for E-Government project planning. The set of expertise needed for the design of E-Government systems includes social, juridical, economic, organizational, and technological perspectives. To properly address such a broad range of influences requires a unique vision. Our long-term aim is to use an integrated approach to examine a number of issues which currently present challenges in many E-Government projects. This paper in particular focuses on social and technological aspects of E-Government. The methodology has four phases: (1) state reconstruction, (2) quality assessment, (3) new quality targets definition, and (4) preliminary operational planning. A case study provides evidence of the feasibility and effectiveness of the methodology.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Publication and Content Type
- ref (subject category)
- art (subject category)
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