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The quality of self...
The quality of self-care counselling by pharmacy practitioners, supported by IT-based clinical guidelines.
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- Westerlund, Tommy, 1952 (author)
- Gothenburg University,Göteborgs universitet,Institutionen för medicin, avdelningen för samhällsmedicin och folkhälsa,Institute of Medicine, School of Public Health and Community Medicine
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Andersson, Inga-Lisa (author)
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- Marklund, Bertil, 1945 (author)
- Gothenburg University,Göteborgs universitet,Institutionen för medicin, avdelningen för samhällsmedicin och folkhälsa,Institute of Medicine, School of Public Health and Community Medicine
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(creator_code:org_t)
- 2007-01-09
- 2007
- English.
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In: Pharmacy world & science : PWS. - : Springer Science and Business Media LLC. - 0928-1231 .- 1573-739X. ; 29:2, s. 67-72
- Related links:
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https://gup.ub.gu.se...
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Abstract
Subject headings
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- OBJECTIVE: The primary objective of the study was to assess the quality of self-care counselling from pharmacy practitioners, supported by national clinical guidelines. The research questions addressed (1) the distribution of symptoms among customers in need of self-care counselling, (2) the quality of the self-care advice provided by pharmacy practitioners, (3) the degree of customer compliance with appropriate pharmacy advice versus the extent of symptom relief, (4) and versus a subsequent medical care visit, and (5) which resource the customers would have turned to in the first place for their ailments, had the pharmacy practitioner not been available. SETTING: Three large community pharmacies with non-prescription self-selection departments in central Sweden. METHODS: Ten pharmacy practitioners counselled all customers > or = 18 years old, with whom a dialogue was initiated on advice or products for self-care. The counselling was based on national clinical guidelines for self-care advice in the form of a software decision support program. The data collection consisted of documentation of background customer information, independent assessments of the quality of the advice provided and of telephone follow-ups. RESULTS: Of all documented symptoms (n = 250), the most common were allergy (26.4%), musculoskeletal symptoms (8.4%) and dyspepsia (7.2%). Independent assessments of the documentation by a physician and a pharmacist found that self-care advice was appropriate to give 97.6% of the customers and that the advice provided was correct in 88.4% of the cases. In total, 217 cases (86.8%) were fully approved by both the physician and the pharmacist. Among the 182 customers who claimed that they complied completely with appropriate advice provided, 135 (74.2%) experienced a great improvement in symptoms. Among the 21 who had only partly followed the advice, six (28.6%) reported the same level of improvement (p < 0.001). If the pharmacy practitioner had not been available, 56.8% of the customers would have turned to medical care in the first instance. CONCLUSIONS: The study demonstrates the high quality of pharmacy practitioners' self-care counselling supported by IT-based national clinical guidelines, including a favourable impact on customers' ailments. Furthermore, it reveals that pharmacy practitioners greatly relieve the pressure on the health-care system, resulting in reduced costs to society.
Keyword
- Adolescent
- Adult
- Aged
- Community Pharmacy Services
- standards
- Female
- Humans
- Interviews as Topic
- Male
- Middle Aged
- Patient Education as Topic
- standards
- Pharmacists
- Practice Guidelines as Topic
- Self Care
Publication and Content Type
- ref (subject category)
- art (subject category)
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