Electronic identification in practice – a case study of the use and organization of eID in public e-services in schools

• There is an increased use of public e-service integrating citizen into public administration through electronic interfaces. A safe entry into these systems is essential for security and trust in the e-governmental systems in particular and governmental activities in general. Electronic identification has over the years developed and been improved in order to be applicable and useful in different settings. This paper addresses how electronic identification has been used for access to public e-services in schools. The aim of the paper is to present a case study of use of electronic identification into ICT platforms in schools in order to analyze security, organization and potential development of the platforms. The analysis focuses on how security is arranged and perceived among users, using electronic identification and other types of login (passwords) and studies the differences of actual and perceived safety. The study found that there was an un-organized presentation of information in the system; both general and personal information had to be accessed through the same identification systems. The organization of identification and access to public e-services seemed highly dependent of the organizational structure of the educational sector in the municipality. There are potentials for development of trust and safety mainly by improving the awareness of different security levels of information. There is potential for development both of electronic identification, the organization of it and the use of public e-services in general.

Ämnesord

SAMHÄLLSVETENSKAP  -- Statsvetenskap -- Studier av offentlig förvaltning (hsv//swe)

SOCIAL SCIENCES  -- Political Science -- Public Administration Studies (hsv//eng)

Nyckelord

eID

implementation

security

organisation

Publikations- och innehållstyp

vet (ämneskategori)

kon (ämneskategori)