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Process management ...
Process management in healthcare: investigating why it's easier said than done
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- Hellström, Andreas, 1972 (author)
- Chalmers tekniska högskola,Chalmers University of Technology
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- Lifvergren, Svante, 1961 (author)
- Chalmers tekniska högskola,Chalmers University of Technology
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Quist, johan (author)
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(creator_code:org_t)
- 2010
- 2010
- English.
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In: Journal of Manufacturing Technology Management. - 1741-038X. ; 21:4, s. 499 - 511
- Related links:
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https://research.cha...
Abstract
Subject headings
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- Purpose – The purpose of this paper is to investigate what happens when a new management idea with manufacturing origin is implemented in a healthcare organization. In this paper, it is focussed on process management: what happens when the processes are highlighted, process owners are appointed and more power is allocated to the process dimension of the organization. Design/methodology/approach – The paper uses the case of a hospital group in Sweden to investigate difficulties in implementing process management. The studied hospital group has been involved in systematic fundamental change to the system for nearly a decade. The research project was conducted using a collaborative management research approach in which academic researchers worked together with the development director. Findings – The paper shows that the organization itself in many ways becomes an obstacle to the achievement of a process-oriented management style. In the empirical story, voices from the healthcare staff reveal conflicts over organizing principles and structures such as budgeting and reimbursement systems – systems obviously built on a more functional view from an organizational perspective. It is not completely evident that the two alternative perspectives are able to co-exist easily – managing them seems to be an advanced balancing act. Originality/value – The paper provides an illustration of knowledge transfer from manufacturing to service industries. It focuses on the meeting between a Swedish healthcare organization and the idea of process management.
Subject headings
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Health Care Service and Management, Health Policy and Services and Health Economy (hsv//eng)
Keyword
- Health services
- Sweden
- Process management
- Organizational design
Publication and Content Type
- art (subject category)
- ref (subject category)
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