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Exploring service blueprints in a university setting : Investigating students' perceptions of visual artefacts and processes in two institutions

Svane, Torben Ernst, 1953- (author)
Högskolan i Halmstad,Halmstad Embedded and Intelligent Systems Research (EIS)
Zhu, Minling (author)
Beijing Information Science and Technology University, Beijing, P.R. China
 (creator_code:org_t)
Istanbul : IEEE, 2018
2018
English.
In: 2018 17th International Conference on Information Technology Based Higher Education and Training, ITHET 2018. - Istanbul : IEEE. - 9781538646236 - 9781538646229 - 9781538646243
  • Conference paper (peer-reviewed)
Abstract Subject headings
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  • The concept of service blueprints has been applied to a university setting. Two universities (in China and Sweden) are jointly investigating the model's applicability. Initial work has included staff discussions, a blueprint set for universities, and student surveys about the search and application processes. © 2018 IEEE.

Subject headings

NATURVETENSKAP  -- Data- och informationsvetenskap (hsv//swe)
NATURAL SCIENCES  -- Computer and Information Sciences (hsv//eng)

Keyword

China
international cooperation
quality
service blueprint
Students
Sweden
Blueprints
Education computing
Image quality
Application process
Exploring service
Student surveys
University settings

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ref (subject category)
kon (subject category)

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