Towards a better understanding of the relationship between feedback and nurses' work engagement and burnout: A convergent mixed-methods study on nurses’ attributions about the 'why' of feedback

↓ Direkt till sidans innehåll
↓ Direkt till sidans sekundära innehåll (sidomenyn)

Search: WFRF:(van Achterberg Theo) > (2021) > Towards a better un...

1 of 1
Previous record
Next record
To hitlist

Towards a better understanding of the relationship between feedback and nurses' work engagement and burnout : A convergent mixed-methods study on nurses’ attributions about the 'why' of feedback

Giesbers, A. P. M. (Suzanne) (author): Jeroen Bosch Hosp, POB 90153, NL-5200 ME sHertogenbosch, Netherlands; Radboud Univ Nijmegen, Inst Management Res, POB 9108, NL-6500 HK Nijmegen, Netherlands

Schouteten, Roel L. J. (author): Radboud Univ Nijmegen, Inst Management Res, POB 9108, NL-6500 HK Nijmegen, Netherlands

Poutsma, Erik (author): Radboud Univ Nijmegen, Inst Management Res, POB 9108, NL-6500 HK Nijmegen, Netherlands

van der Heijden, Beatrice I. J. M. (author): Radboud Univ Nijmegen, Inst Management Res, POB 9108, NL-6500 HK Nijmegen, Netherlands; Open Univ Netherlands, Sch Management, POB 2960, NL-6401 DL Heerlen, Netherlands; Univ Ghent, Fac Econ & Business Adm, B-9000 Ghent, Belgium; Hubei Univ, Hubei Business Sch, 368 Youyi Ave, Wuhan 430062, Peoples R China; Kingston Univ, Kingston Business Sch, London KT1 1LQ, England

van Achterberg, Theo (author): Uppsala universitet,Vårdvetenskap,Katholieke Univ Leuven, Dept Publ Hlth & Primary Care, Acad Ctr Nursing & Midwifery, Kapucijnenvoer 35, B-3000 Leuven, Belgium; Radboud Univ Nijmegen, Sci Ctr Qual Healthcare, Radboud Inst Hlth Sci, Med Ctr, POB 9101, NL-6500 HB Nijmegen, Netherlands

show less...

(creator_code:org_t)

Elsevier, 2021
2021
English.
In: International Journal of Nursing Studies. - : Elsevier. - 0020-7489 .- 1873-491X. ; 117

Related links:: https://doi.org/10.1...; show more...; https://uu.diva-port... (primary) (Raw object); https://doi.org/10.1...; https://urn.kb.se/re...; https://doi.org/10.1...; show less...

Journal article (peer-reviewed)

Abstract Subject headings

BackgroundPrevious studies on the effects of providing feedback about quality improvement measures to nurses show mixed results and the factors explaining the variance in effects are not yet well-understood. One of the factors that could explain the variance in outcomes is how nurses perceive the feedback. It is not the feedback per se that influences nurses, and consequently their performance, but rather the way the feedback is perceived.ObjectivesThis article aims to enhance our understanding of Human Resource attributions and employee engagement and burnout in a feedback environment. An in-depth study of nurses’ attributions about the ‘why’ of feedback on quality measurements, and its relation to engagement and burnout, was performed.Design and MethodsA convergent mixed-methods, multiple case study design was used. Evidence was drawn from four comparable surgical wards within three teaching hospitals in the Netherlands that volunteered to participate in this study. Nurses on each ward were provided with oral and written feedback on quality measurements every two weeks, over a four month period. After this period, an online survey was distributed to all the nurses (n = 184) on the four participating wards. Data were collected from 91 nurses. Parallel to the survey, individual, semi-structured face-to-face interviews were conducted with eight nurses and their ward manager in each ward, resulting in interview data from 32 nurses and four ward managers.ResultsResults show that nurses – both as a group and individually – make varying attributions about their managers’ purpose in providing feedback on quality measurements. The feedback environment is associated to nurses’ attributions and these attributions are related to nurses’ burnout.ConclusionsBy showing that feedback on quality measurements can be attributed differently by nurses and that the feedback environment plays a role in this, the study provides an interesting mechanism for explaining how feedback is related to performance. Implications for theory, practice and future research are discussed.

Subject headings

MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Omvårdnad (hsv//swe)
MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Nursing (hsv//eng)

Keyword

HR attributions
Feedback
Feedback environment
Quality measurement
Nursing
Hospital

Publication and Content Type

ref (subject category)
art (subject category)

Find in a library

International Journal of Nursing Studies (Search for host publication in LIBRIS)

To the university's database

1 of 1
Previous record
Next record
To hitlist

Find more in SwePub

By the author/editor: Giesbers, A. P. ...; Schouteten, Roel ...; Poutsma, Erik; van der Heijden, ...; van Achterberg, ...

About the subject

MEDICAL AND HEALTH SCIENCES: MEDICAL AND HEAL ...; and Health Sciences; and Nursing

Articles in the publication: International Jo ...

By the university: Uppsala University

Search outside SwePub

Extend your search to:: Google; Google Book Search; Google Scholar

Kungliga biblioteket hanterar dina personuppgifter i enlighet med EU:s dataskyddsförordning (2018), GDPR. Läs mer om hur det funkar här.
Så här hanterar KB dina uppgifter vid användning av denna tjänst.

LIBRIS.kb.se