Does the use of E-mail change over time?

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Fältnamn	Indikatorer	Metadata
000		02334naa a2200301 4500
001		oai:DiVA.org:kth-22663
003		SwePub
008		100810s2003 \| \|\|\|\|\|\|\|\|\|\|\|000 \|\|eng\|
024	7	a https://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-226632 URI
024	7	a https://doi.org/10.1207/S15327590IJHC1503_072 DOI
040		a (SwePub)kth
041		a engb eng
042		9 SwePub
072	7	a ref2 swepub-contenttype
072	7	a art2 swepub-publicationtype
100	1	a Lantz, Annu KTH,Numerisk analys och datalogi, NADA4 aut0 (Swepub:kth)u1u71eoc
245	1 0	a Does the use of E-mail change over time?
264	1	c 2003
338		a print2 rdacarrier
500		a QC 20100525 QC 20111227
520		a Many empirical studies of the use of e-mail have been performed, but longitudinal studies are not common. In this article a longitudinal study is presented, with data collected during 1994,1995, and 1998. The research question was as follows: How does the use of e-mail change over time concerning problems experienced with e-mail, the flow of messages, and time to handle mail (i.e., to send and receive a response)? Results show that the flow of messages was stable (sent mail per day) or doubled (received messages per day). Time to handle mail was stable over the 5 years, but the experienced amount of time to handle mail changed from not being sufficient to sometimes sufficient depending on the total work situation. Experienced problems with e-mail decreased during the 5-year study period. The time for respondents to reply to a message changed during this period from immediately to in a day or even a week. Respondents accepted not receiving replies to their own messages, but they used strategies to get answers to the most important messages.
650	7	a SAMHÄLLSVETENSKAPx Medie- och kommunikationsvetenskapx Mänsklig interaktion med IKT0 (SwePub)508032 hsv//swe
650	7	a SOCIAL SCIENCESx Media and Communicationsx Human Aspects of ICT0 (SwePub)508032 hsv//eng
653		a electronic mail
710	2	a KTHb Numerisk analys och datalogi, NADA4 org
773	0	t International Journal of Human-Computer Interactiong 15:3, s. 419-431q 15:3<419-431x 1044-7318x 1532-7590
856	4 8	u https://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-22663
856	4 8	u https://doi.org/10.1207/S15327590IJHC1503_07

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