Intermediary-user collaboration during the innovation implementation process

• The innovation process is characterized by obstacles faced both by innovation suppliers during development and by users during implementation. Although the literature has underscored the importance of collaboration, how this process occurs during implementation remains understudied. In this study, a cross-case analysis of implementation processes showed that intermediary-user collaborations are characterized by different ways of matching users' demands with intermediaries' services, different formal and informal governance mechanisms, and different implementation outcomes. We propose that these characteristics are due to the specificities of implementation and to the particularities of the intermediary-user relationship. Additionally, there are particularities of the intermediary-user collaborations that both facilitate implementation and create risks for its outcomes. We suggest that the link between the implementation outcome and the collaboration process affects user satisfaction, further investments in the technology, and learning. We conclude by drawing implications of the particularities of intermediary-user collaboration and implementation for theory, managers and further research.

Ämnesord

SAMHÄLLSVETENSKAP  -- Annan samhällsvetenskap -- Tvärvetenskapliga studier inom samhällsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Other Social Sciences -- Social Sciences Interdisciplinary (hsv//eng)

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

Nyckelord

Collaboration

intermediaries

users

implementation; innovation

Publikations- och innehållstyp

ref (ämneskategori)

art (ämneskategori)