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Effects of In-Compa...
Effects of In-Company Quality Awards on Organizational Performance
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- Eriksson, Henrik, 1973 (författare)
- Luleå tekniska universitet,Chalmers tekniska högskola,Chalmers University of Technology
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- Johansson, Fredrik (författare)
- Luleå tekniska universitet,Luleå tekniska universitet (LTU),Luleå University of Technology (LTU)
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- Wiklund, Håkan (författare)
- Mittuniversitetet,Institutionen för teknik, fysik och matematik (-2008),Mid Sweden University
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(creator_code:org_t)
- 2010-08-25
- 2003
- Engelska.
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Ingår i: Total quality management (Print). - : Informa UK Limited. - 0954-4127 .- 1360-0613. ; 14:2, s. 235-242
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- The relationship between total quality management (TQM) practices and improved performance has been frequently discussed in the literature. In this paper, the costs and the effects of in-company quality awards on performance are discussed and analysed. The paper covers a survey of Swedish companies that use or have used in-company quality awards to stimulate TQM efforts and thereby to improve performance. The study cannot show any strong evidence of improved performance for units that applied for the in-company quality award. However, in contrast to units that have not applied, some units that have applied for the in-company quality award considered that the results related to performance have improved greatly. One large positive effect perceived by the participating units was increased customer orientation while the largest costs were put on the description of activities and the improvement work itself.
Ämnesord
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Annan maskinteknik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Other Mechanical Engineering (hsv//eng)
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Tillförlitlighets- och kvalitetsteknik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Reliability and Maintenance (hsv//eng)
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)
Nyckelord
- Quality Awards
- Quality Technology and Management
- TQM
- Quality control
- Kvalitetsteknik
- Kvalitet
- Other industrial engineering and economics
- Övrig industriell teknik och ekonomi
- Kvalitetsteknik
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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