Exploring patient satisfaction predictors in relation to a theoretical model

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Fältnamn	Indikatorer	Metadata
000		03678naa a2200409 4500
001		oai:DiVA.org:kau-9160
003		SwePub
008		120111s2013 \| \|\|\|\|\|\|\|\|\|\|\|000 \|\|eng\|
024	7	a https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-91602 URI
024	7	a https://doi.org/10.1108/095268613112886312 DOI
040		a (SwePub)kau
041		a engb eng
042		9 SwePub
072	7	a ref2 swepub-contenttype
072	7	a art2 swepub-publicationtype
100	1	a Abrahamsen Grøndahl, Vigdis,d 1964-u Karlstads universitet,Avdelningen för omvårdnad4 aut0 (Swepub:kau)p_hiof07
245	1 0	a Exploring patient satisfaction predictors in relation to a theoretical model
264	1	b Emerald Group Publishing Limited,c 2013
338		a print2 rdacarrier
520		a The aim is to describe patients' care quality perceptions and satisfaction and to explore potential patient satisfaction predictors as person‐related conditions, external objective care conditions and patients' perception of actual care received (“PR”) in relation to a theoretical model.Design/methodology/approachA cross‐sectional design was used. Data were collected using one questionnaire combining questions from four instruments: Quality from patients' perspective; Sense of coherence; Big five personality trait; and Emotional stress reaction questionnaire (ESRQ), together with questions from previous research. In total, 528 patients (83.7 per cent response rate) from eight medical, three surgical and one medical/surgical ward in five Norwegian hospitals participated. Answers from 373 respondents with complete ESRQ questionnaires were analysed. Sequential multiple regression analysis with ESRQ as dependent variable was run in three steps: person‐related conditions, external objective care conditions, and PR (p < 0.05).FindingsStep 1 (person‐related conditions) explained 51.7 per cent of the ESRQ variance. Step 2 (external objective care conditions) explained an additional 2.4 per cent. Step 3 (PR) gave no significant additional explanation (0.05 per cent). Steps 1 and 2 contributed statistical significance to the model. Patients rated both quality‐of‐care and satisfaction highly.Originality/valueThe paper shows that the theoretical model using an emotion‐oriented approach to assess patient satisfaction can explain 54 per cent of patient satisfaction in a statistically significant manner.
650	7	a MEDICIN OCH HÄLSOVETENSKAPx Hälsovetenskapx Omvårdnad0 (SwePub)303052 hsv//swe
650	7	a MEDICAL AND HEALTH SCIENCESx Health Sciencesx Nursing0 (SwePub)303052 hsv//eng
653		a Patient satisfaction
653		a Healthcare quality
653		a Public health service
653		a Norway
653		a Service delivery
653		a Nursing Science
653		a Omvårdnad
700	1	a Hall-Lord, Marie-Louise,d 1951-u Karlstads universitet,Avdelningen för omvårdnad4 aut0 (Swepub:kau)malohalo
700	1	a Karlsson, Ingela,d 1961-u Karlstads universitet,Avdelningen för omvårdnad4 aut0 (Swepub:kau)ingekarl
700	1	a Appelgren, Jari,d 1973-u Karlstads universitet,Avdelningen för nationalekonomi och statistik4 aut0 (Swepub:kau)jariappe
700	1	a Wilde Larsson, Bodil,d 1951-u Karlstads universitet,Avdelningen för omvårdnad4 aut0 (Swepub:kau)bodiwild
710	2	a Karlstads universitetb Avdelningen för omvårdnad4 org
773	0	t International Journal of Health Care Quality Assuranced : Emerald Group Publishing Limitedg 26:1, s. 37-54q 26:1<37-54x 0952-6862x 1758-6542
856	4 8	u https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9160
856	4 8	u https://doi.org/10.1108/09526861311288631

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