Implications of Single Point of Contact: municipal case studies

Winge, MonicaStockholms universitet,Institutionen för data- och systemvetenskap (författare)

Implications of Single Point of Contact : municipal case studies

Stockholm :Department of Computer and Systems Sciences, Stockholm University,2014
printrdacarrier

As more public organizations aim to move to the stage of transformational Government, the need for ‘single point of contact” increases dramatically on local, regional and national government levels. This paper contributes to literature by reporting the findings from three case studies of Swedish local government who has reached, or intend to reach, the transformational stage of e-Government. Using a grounded theory approach, information about the municipalities was collected and analyzed from the perspective of goals, implications and change management. The paper reports on the opportunities aimed for and experienced by the municipalities as well as the organization-al, technical and legal challenges faced by them. Finally we make five prop-ositions, based on the learning from the case studies, on how to manage changes related to implementing single point of contact in local government.

NATURVETENSKAP Data- och informationsvetenskap Systemvetenskap, informationssystem och informatik hsv//swe
NATURAL SCIENCES Computer and Information Sciences Information Systems hsv//eng
citizen-centric
e-Government
transformational government
single point of contact
capabilities
implications
change management
Computer and Systems Sciences
data- och systemvetenskap

Drougge, UlrikaStockholms universitet,Institutionen för data- och systemvetenskap(Swepub:su)uldr9242 (författare)
Juell-Skielse, GustafStockholms universitet,Institutionen för data- och systemvetenskap(Swepub:su)gjuel (författare)
Stockholms universitetInstitutionen för data- och systemvetenskap (creator_code:org_t)

Ingår i:DSV writers hutStockholm : Department of Computer and Systems Sciences, Stockholm University9789163774577

Av författaren/redakt...: Winge, Monica; Drougge, Ulrika; Juell-Skielse, G ...

Om ämnet

NATURVETENSKAP: NATURVETENSKAP; och Data och informa ...; och Systemvetenskap ...

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