Communication Analysis of Public Forms: Discovering Multi-functional Purposes in Citizen and Government Communication

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Fältnamn	Indikatorer	Metadata
000		04105naa a2200541 4500
001		oai:DiVA.org:oru-5747
003		SwePub
008		090218s2007 \| \|\|\|\|\|\|\|\|\|\|\|000 \|\|eng\|
009		oai:DiVA.org:miun-13133
024	7	a https://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-57472 URI
024	7	a https://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-131332 URI
040		a (SwePub)orud (SwePub)miun
041		a engb eng
042		9 SwePub
072	7	a ref2 swepub-contenttype
072	7	a art2 swepub-publicationtype
100	1	a Axelsson, Karin,d 1968-u Örebro universitet,Handelshögskolan vid Örebro universitet,Informatik,Dept of Management and Engineering, Linköping University4 aut0 (Swepub:oru)knal
245	1 0	a Communication Analysis of Public Forms :b Discovering Multi-functional Purposes in Citizen and Government Communication
264	1	a Sundsvall :b MidSweden University,c 2007
338		a electronic2 rdacarrier
520		a This paper adopts a communication perspective on forms in public e-services. This perspective emphasizes that the main purpose of such forms is to facilitate communication between citizens and government agencies. The form is perceived as a tool for performing communicative actions. A communication analysis (CA) method, originally developed for systems requirements engineering, is applied on a public form; i.e. the medical certificate used in connection with a citizen’s application for a provisional driving license in Sweden. The CA method consists of a set of questions related tothree communicative categories; conditions, actions, and consequences. The CA method is used in order to explore the communicative roles of forms in public e-services. As a result of the communication analysis four multi-functional purposes of citizen and government agency communication are discovered. These purposes contribute to the understanding and evaluation of forms in public e-services. The communicative roles, and their multi-functional purposes, are important design features to focus in the development of e-services and electronic forms. Besides these findings, another outcomeis that the CA method has been tested in an e-government context. The communication perspective, as well as the CA method, contribute with useful insights in this context.
650	7	a NATURVETENSKAPx Data- och informationsvetenskap0 (SwePub)1022 hsv//swe
650	7	a NATURAL SCIENCESx Computer and Information Sciences0 (SwePub)1022 hsv//eng
650	7	a NATURVETENSKAPx Data- och informationsvetenskapx Systemvetenskap, informationssystem och informatik0 (SwePub)102022 hsv//swe
650	7	a NATURAL SCIENCESx Computer and Information Sciencesx Information Systems0 (SwePub)102022 hsv//eng
653		a Communication perspective
653		a e-government
653		a public e-service
653		a communication analysis
653		a electronic forms
653		a SOCIAL SCIENCES
653		a SAMHÄLLSVETENSKAP
653		a Statistics, computer and systems science
653		a Statistik, data- och systemvetenskap
653		a Informatics, computer and systems science
653		a Informatik, data- och systemvetenskap
653		a Informatics
653		a Informatik
653		a Informatics
653		a Informatik
700	1	a Melin, Ulf,d 1968-u Dept of Management and Engineering, Linköping University4 aut
700	1	a Persson, Anders,d 1978-u Dept of Management and Engineering, Linköping University4 aut
710	2	a Örebro universitetb Handelshögskolan vid Örebro universitet4 org
773	0	t International Journal of Public Information Systemsd Sundsvall : MidSweden Universityg :3, s. 161-181q :3<161-181x 1653-4360
856	4	u https://oru.diva-portal.org/smash/get/diva2:174058/FULLTEXT01.pdfx primaryx Raw objecty fulltext:print
856	4	u https://miun.diva-portal.org/smash/get/diva2:389667/FULLTEXT01.pdfx primaryx Raw objecty fulltext
856	4 8	u https://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-5747
856	4 8	u https://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-13133

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