Search: AMNE:(SOCIAL SCIENCES Business and economics)
> (2010-2011)
> Journal article
> Linköping University
> Peer-reviewed
> Elg Mattias >
The role of quality...
The role of quality managers in contemporary organisations
-
- Elg, Mattias (author)
- Linköpings universitet,Kvalitetsteknik,Tekniska högskolan,kvalitetsteknik
-
- Gremyr, Ida, 1975 (author)
- Chalmers, Div Qual Sci, S-41296 Gothenburg, Sweden.,Chalmers tekniska högskola,Chalmers University of Technology,Division of Quality Sciences, Chalmers University of Technology, Göteborg
-
- Hellström, Andreas, 1972 (author)
- Chalmers, Div Qual Sci, S-41296 Gothenburg, Sweden.,Chalmers tekniska högskola,Chalmers University of Technology,Division of Quality Sciences, Chalmers University of Technology, Göteborg
-
show more...
-
- Witell, Lars (author)
- Karlstads universitet,Centrum för tjänsteforskning,Linkoping Univ, Linkoping, Sweden.,Karlstad University,Linköpings universitet,Linköping University,Kvalitetsteknik,Tekniska högskolan
-
show less...
-
(creator_code:org_t)
- Informa UK Limited, 2011
- 2011
- English.
-
In: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 22:8, s. 795-806
- Related links:
-
http://dx.doi.org/10...
-
show more...
-
https://urn.kb.se/re...
-
https://doi.org/10.1...
-
https://research.cha...
-
https://urn.kb.se/re...
-
show less...
Abstract
Subject headings
Close
- A key question for firms nowadays is how to organise work with quality management. This naturally includes the role of the quality managers and it appears as if the profession of quality managers is at a crossroads. Alternatives are that the role of a quality manager broadens to include quality at a strategic level in the firm and that Six Sigma specialists and Lean Production managers drive the development of quality management in the future. In this paper, we present the results from a survey of 212 quality managers in Swedish organisations. The purpose is to contribute to an understanding of how the management of quality is designed and practised in contemporary organisations. This study shows that a quality manager's operational responsibility is quite narrowly defined. The agenda of the quality manager is mainly related to quality standards, such as ISO 9000 and environmental management systems. These programmes frame the work of the quality manager, which in many cases leaves other programmes, such as Six Sigma and Lean Production, to other departments or parallel improvement structures.
Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Annan maskinteknik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Other Mechanical Engineering (hsv//eng)
Keyword
- quality managers
- quality management
- ISO
- Six Sigma
- Lean Production
- Företagsekonomi
- Business Administration
Publication and Content Type
- ref (subject category)
- art (subject category)
Find in a library
To the university's database