Strategic Choices In IT-Enabled Occassions of Knowledge Acquisition : The Role of Information Technology & the Effects on Service Development

• Organizations of today compete more on knowledge than on any other aspect. The knowledge held within one organization distinguishes it from others by what it renders its holders, the employees, and in turn the organization. Knowledge is of particular interest to service firms where it constitutes the very core of all service activities, service functions as well as service outcomes. To these organizations developing a competitive edge entails constant knowledge development that is reflected in the service development processes. Customers are an important source to knowledge and information technology (IT) one channel to reach and create a dialogue with that source. The focus of this analytical paper is on strategic choices of IT-enabled knowledge acquisition opportunities concerning customer-held knowledge for service development processes. The paper illuminates the complexity of such strategic choices, the role of IT in theses occasions and the effects on the firms service development

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Nyckelord

Information Technology

Knowledge Acquisition

Service Development

Information Systems

Informatik

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)