Tyck till om SwePub Sök
här!
Sökning: id:"swepub:oai:DiVA.org:kau-24747" >
The Role of Quality...
The Role of Quality Practices in Service Organizations
-
- Gustafsson, Anders (författare)
- Karlstads universitet,Centrum för tjänsteforskning,Avdelningen för företagsekonomi
-
Nilsson, Lilian (författare)
-
Johnson, M (författare)
-
(creator_code:org_t)
- 2003
- 2003
- Engelska.
-
Ingår i: International Journal of Service Industry Management vol 14, no 2, p 232-244, 2003.
- Relaterad länk:
-
https://urn.kb.se/re...
Abstract
Ämnesord
Stäng
- Many organizations use quality management to improve firm performance, but the results do not always come quickly. Research in the manufacturing sector has found that different organizational characteristics, such as firm size and the degree of capital intensity, influence the perceived benefits of quality management. We use data from 281 firms that work with quality management to investigate the role of quality practices in service organizations. The results of our investigations support that the relationship between quality practices and business performance is dependent on firm size. In addition we provide insight into how the business results are influenced by individual quality practices such as employee management, process orientation, and customer orientation, depending on firm size
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- Business Administration
- Företagsekonomi
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
Hitta via bibliotek
Till lärosätets databas