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Relevant and Prefer...
Relevant and Preferred Public Service : A study of user experiences and value creation in public transit
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- Högström, Claes (författare)
- Karlstads universitet,Centrum för tjänsteforskning (from 2013)
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- Davoudi, Sara (författare)
- Karlstads universitet,Handelshögskolan (from 2013)
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- Löfgren, Martin (författare)
- Karlstads universitet,Centrum för tjänsteforskning (from 2013)
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- Johnson, Mikael, 1966- (författare)
- Karlstads universitet,Handelshögskolan (from 2013)
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(creator_code:org_t)
- 2014-09-10
- 2016
- Engelska.
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Ingår i: Public Management Review. - : Informa UK Limited. - 1471-9037 .- 1471-9045. ; 18:1, s. 65-90
- Relaterad länk:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- When public service success is dependent upon creating value that attracts users, public managers can benefit from adopting private sector principles. This article draws on the theory of attractive quality and strategic management research to focus on the theoretical and managerial implications of how organizations' resource allocations affect user experiences. The present study shows how public transit organizations' achievement of twenty-five different service requirements affected their offerings' relevance and preference among 930 users. This article increases the understanding of how strategic choices and prioritization between various service requirements affect both the effectiveness and efficiency of (public) service offerings.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- service management
- user experiences
- public transit
- theory of attractive quality
- value creation
- Business Administration
- Företagsekonomi
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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