Sökning: id:"swepub:oai:DiVA.org:kau-38646" >
Changing quality in...
Changing quality initiative - does the quality profile really change?
-
- Johansson, Elisabeth, 1983- (författare)
- Linköpings universitet,Kvalitetsteknik,Tekniska högskolan
-
- Witell, Lars (författare)
- Linköpings universitet,Karlstads universitet,Centrum för tjänsteforskning (from 2013),Linkoping Univ, SE-58183 Linkoping, Sweden,Kvalitetsteknik,Tekniska högskolan
-
- Elg, Mattias (författare)
- Linköpings universitet,HELIX Vinn Excellence Centre,Kvalitetsteknik,Tekniska högskolan
-
(creator_code:org_t)
- Informa UK Limited, 2013
- 2013
- Engelska.
-
Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 24:1-2, s. 79-90
- Relaterad länk:
-
http://liu.diva-port...
-
visa fler...
-
https://liu.diva-por... (primary) (Raw object)
-
https://urn.kb.se/re...
-
https://doi.org/10.1...
-
https://urn.kb.se/re...
-
visa färre...
Abstract
Ämnesord
Stäng
- A firm working with quality management over time may change from total quality management to Six Sigma to lean production, but does this actually change the firm's quality profile? This paper seeks to identify specific quality profiles in service firms and how these profiles change over time. The empirical investigation is based on self-assessment studies conducted in 138 Swedish service firms. The results show that service firms often build up a specific quality profile, which they retain over time. The paper develops theoretical and managerial implications based on the research.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- quality management
- quality profile
- quality principles
- change management
- Företagsekonomi
- Business Administration
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
Hitta via bibliotek
Till lärosätets databas