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Changing the Rules ...
Changing the Rules of the Game in Healthcare Through Service Design
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- Vink, Josina (författare)
- Karlstads universitet,Handelshögskolan (from 2013),Centrum för tjänsteforskning (from 2013),Region Värmland,Service Research Center (CTF), Karlstad University, Karstad Sweden; Experio Lab, County of Värmland, Karlstad, Sweden
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- Joly, Maíra Prestes (författare)
- Faculty of Engineering, University of Porto, Porto, Portugal; Dipartimento di Design, Politecnico di Milano, Milan, Italy,Faculty of Engineering, University of Porto
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- Wetter-Edman, Katarina, 1971- (författare)
- Örebro universitet,Karlstads universitet,Centrum för tjänsteforskning (from 2013),Centrum för tjänsteforskning,FoU i Sörmland, Eskilstuna, Sweden,Örebro University, Örebro University School of Business,Handelshögskolan vid Örebro Universitet
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- Tronvoll, Bård, 1964- (författare)
- Karlstads universitet,Centrum för tjänsteforskning (from 2013),Handelshögskolan (from 2013),Service Research Center (CTF), Karlstad University, Karstad Sweden; Inland Norway University of Applied Sciences, Lillehammer, Norway
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- Edvardsson, Bo, 1952- (författare)
- Karlstads universitet,Centrum för tjänsteforskning (from 2013),Service Research Center (CTF), Karlstad University, Karstad Sweden
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(creator_code:org_t)
- 2018-12-29
- 2019
- Engelska.
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Ingår i: Service Design and Service Thinking in Healthcare and Hospital Management. - Switzerland : Springer. - 9783030007485 - 9783030007492 ; , s. 19-37
- Relaterad länk:
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https://doi.org/10.1...
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https://urn.kb.se/re...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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Abstract
Ämnesord
Stäng
- Innovation in healthcare requires changing the institutional arrangements or whatare often referred to as “the rules of the game.” Such a change demands that actorsdo institutional work—intentionally creating, disrupting, and maintaining theentrenched ways of operating within the system. This chapter explores how servicedesign practices contribute to changing the rules of the game in healthcare byintegrating research on service design and institutional work. Based on a literaturereview, five characteristics of service design practices—multidisciplinary, experiential, participatory, experimental, and reflective—are highlighted and linkedto the antecedents of institutional work. Illustrative examples of service designprojects from Experio Lab, an embedded service design group in the Swedishhealthcare system, are used to contextualize the findings. In doing so, this chapterprovides a clear rationale for how service design practices enable innovation inhealthcare and offer insights for healthcare practitioners interested in workingtoward institutional change through service design.
Ämnesord
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Health Care Service and Management, Health Policy and Services and Health Economy (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- service design
- innovation
- healthcare
- institutional theory
- institutions
- Business Administration
- Företagsekonomi
Publikations- och innehållstyp
- vet (ämneskategori)
- kap (ämneskategori)
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