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The Influence of Collaborative Judgement on Customer’s Service Recovery Experience
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- Arsenovic, Jasenko (author)
- Karlstads universitet,Handelshögskolan (from 2013),Centrum för tjänsteforskning (from 2013)
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- Edvardsson, Bo, 1952- (author)
- Karlstads universitet,Handelshögskolan (from 2013),Centrum för tjänsteforskning (from 2013)
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- Tronvoll, Bård, 1964- (author)
- Karlstads universitet,Handelshögskolan (from 2013),Centrum för tjänsteforskning (from 2013)
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- Gruber, Thorsten (author)
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- (creator_code:org_t)
- 2020
- 2020
- English.
- Conference paper (peer-reviewed)
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Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business (hsv//eng)
Publication and Content Type
- ref (subject category)
- kon (subject category)
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