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Mobile technology a...
Mobile technology adoption among hotels : Managerial issues and opportunities
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- Han, S. H. (författare)
- Kyoto University, JPN
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- Lee, J. (författare)
- Yonsei University, KOR
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- Edvardsson, Bo, 1952- (författare)
- Karlstads universitet,Centrum för tjänsteforskning (from 2013)
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- Verma, R. (författare)
- Vin university, VNM
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(creator_code:org_t)
- Elsevier BV, 2021
- 2021
- Engelska.
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Ingår i: Tourism Management Perspectives. - : Elsevier BV. - 2211-9736 .- 2211-9744. ; 38
- Relaterad länk:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- Mobile technology in hotels is to provide innovative service solutions for both employees and customers, yet underexplored, and managerial and operational issues remain. This study aims at identifying those issues involved in adopting and implementing mobile technologies by a thematic analysis of focus group interviews of luxury hotel managers and executives. Eighteen managerial issues surfaced, leading to a mobile technology management framework consisting of six themes: strategic goal, customer management, operations management, process design, provider management, and infrastructure management. This mobile technology management framework provides guidelines for the successful adoption and implementation of mobile technologies in hotels. Implications are discussed with future research issues at the end.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- And infrastructure management
- Customer experience
- Customer management
- Focus group
- Luxury hotels
- Mobile technology
- Operations management
- Process design
- Provider management
- strategic goal
- Business Administration
- Företagsekonomi
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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